At a Glance
- Tasks: Build strong relationships with students and help them overcome learning barriers.
- Company: Join a dynamic educational institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a competitive salary.
- Other info: Great opportunities for professional development and a supportive team environment.
- Why this job: Make a real difference in students' lives while developing your career in education.
- Qualifications: Degree level education or equivalent experience in customer service roles.
The predicted salary is between 30000 - 30000 € per year.
Department: Retention
Location: Manchester (On‑Site)
Type of Contract: Permanent
Our Vision: Changing Lives through Education
Salary: £30,000 Per Annum
The Role
You will be responsible for maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them. This is an operational role which requires excellent customer service/communication skills, the ability to build strong relationships with students and colleagues, a high level of passion and care for your students and a proactive, problem‑solving mindset.
What The Role Involves
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods.
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and fully understand the support offer at GBS and ensure your students take full advantage.
- Assist with the collection of operational data, and proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About You
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills both in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What We Offer
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Please note: this role is not eligible for sponsorship!
Student Retention Officer (CCCU Manchester) employer: GBS
At GBS, we are dedicated to changing lives through education, making us an exceptional employer for those passionate about student support. Located in the vibrant city of Manchester, we offer a collaborative work culture that prioritises employee growth and wellbeing, with benefits such as generous annual leave, tuition reimbursement, and a range of flexible perks. Join us to make a meaningful impact while enjoying a supportive environment that values continuous improvement and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Student Retention Officer (CCCU Manchester)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the values and mission of the organisation. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable with discussing your experiences and how they relate to the job.
✨Tip Number 3
Show your passion for student support! Think of specific examples where you've helped others overcome challenges. This will demonstrate your proactive mindset and commitment to making a difference in students' lives.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to connect directly with us. It shows you're serious about the role and gives you a chance to stand out from the crowd.
We think you need these skills to ace Student Retention Officer (CCCU Manchester)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting students shine through. We want to see how much you care about helping them overcome their barriers to learning.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We’re looking for strong communication skills and a proactive mindset, so showcase those in your examples!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm comes across without fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at GBS
✨Know Your Students
Before the interview, take some time to research the student demographics and challenges they face at CCCU Manchester. This will help you demonstrate your understanding of their needs and how you can support them effectively.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples of how you've successfully communicated with students or colleagues in the past. Think about specific situations where your communication made a difference.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss instances where you've identified issues and implemented solutions. Highlight your proactive approach and how it aligns with the role's requirement to resolve barriers to learning for students.
✨Familiarise Yourself with Policies
Make sure you have a good grasp of the rules and regulations relevant to the faculty and the support services available. This knowledge will show your commitment to helping students navigate their educational journey.
