Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage student misconduct and complaints, ensuring fair and timely responses across campuses.
- Company: Join a dynamic educational institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive workplace culture.
- Other info: Inclusive environment welcoming diverse backgrounds and communities.
- Why this job: Make a real difference in students' lives while promoting fairness and equity.
- Qualifications: Undergraduate degree or relevant experience; strong communication and project management skills.
The predicted salary is between 35500 - 37750 £ per year.
Department: Academic Standards & Quality
Location: Manchester, Leeds and Birmingham
Type of Contract: Permanent / Full Time (40 Hour)
Salary: £35,500 - £37,750
Our Vision: Changing Lives through Education
The purpose of this role is the management of student misconduct and student complaint cases across our campuses and partnerships, ensuring a consistent, timely and fair response to both student misconduct and student complaints. The post holder is responsible for providing equity in assessment, investigation and imposition of sanctions across the different partnerships of breaches of the GBS Student Code of Conduct and GBS Student Complaints procedure and other student facing policies. This role is central in promoting and upholding the shared values and ideals of the GBS community.
What The Role Involves
- To lead investigations into alleged breaches of student discipline and/or violations of relevant policies, ensuring that all cases comply fully with all relevant policies and procedures.
- To manage the caseload of these investigations, including interviewing students and witnesses, taking statements, securing and gathering evidence and having the ability to deal with a wide range of code of conduct issues.
- To liaise with Police on the outcome of investigations which have been handed to them for investigation.
- To produce factual case reports and make recommendations following an investigation, highlighting evidence and presenting options for action supported by arguments for and against each option.
- To regularly report, briefly each month and in more detail once a year, on activity including number of cases, type of case and outcomes. These reports should attempt to identify any systemic issues and propose preventative actions.
- To undertake any other work as prescribed by relevant senior colleagues in relation to the development and fulfilment of specific projects as required.
About You
- Undergraduate degree or equivalent relevant experience.
- Ability to work with a wide variety of stakeholders in a large and fast-paced institution.
- Accurate and timely record keeping and project management skills.
- Experience of proactively and positively addressing complex student issues, including student welfare concerns.
- Experience of working collaboratively and towards successful outcomes with professional service colleagues – for example lecturers, support staff, student success tutors and Academic Standards and Quality office.
- Experience in handling high-level, sensitive, and confidential matters and information.
- A working knowledge of employment legislation that relates to discrimination, sexual harassment and other relevant areas.
- Experience of handling cross-cultural issues.
- Work with widening participation student groups.
What We Offer
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Student Conduct and Complaints Officer in Manchester employer: GBS
Contact Detail:
GBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Conduct and Complaints Officer in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you insider info on the company culture and what it’s really like to work there.
✨Tip Number 2
Prepare for the interview by researching common questions for Student Conduct and Complaints Officers. Think about how your experiences align with the role and be ready to share specific examples.
✨Tip Number 3
Showcase your soft skills! This role requires working with various stakeholders, so highlight your communication and conflict resolution skills during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining us.
We think you need these skills to ace Student Conduct and Complaints Officer in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Conduct and Complaints Officer role. Highlight your relevant experience and skills that align with the job description, especially your ability to handle sensitive matters and work with diverse stakeholders.
Showcase Your Experience: When detailing your past roles, focus on specific examples where you've successfully managed student issues or complaints. We want to see how you've tackled complex situations and what outcomes you achieved, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at GBS
✨Know the Policies Inside Out
Make sure you’re familiar with the GBS Student Code of Conduct and the complaints procedure. Understanding these policies will help you answer questions confidently and demonstrate your commitment to upholding the values of the institution.
✨Showcase Your Investigation Skills
Prepare examples from your past experiences where you've successfully managed investigations or handled sensitive issues. Be ready to discuss how you gathered evidence, interviewed stakeholders, and made recommendations based on your findings.
✨Highlight Your Collaborative Spirit
This role involves working with various stakeholders, so be prepared to talk about your experience collaborating with different teams. Share specific instances where you’ve worked with lecturers, support staff, or other professionals to achieve positive outcomes.
✨Demonstrate Cultural Sensitivity
Given the diverse student body, it’s crucial to show that you can handle cross-cultural issues effectively. Think of examples where you’ve navigated cultural differences and how you ensured fairness and equity in your approach.