At a Glance
- Tasks: Manage and customise Jira Service Management to enhance business processes.
- Company: Join a forward-thinking company in Manchester or Leeds with a focus on IT innovation.
- Benefits: Enjoy 25 days leave, flexible benefits, and a competitive salary.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Make a real impact by improving IT service processes and collaborating with diverse teams.
- Qualifications: Bachelor's degree in IT or relevant experience; JSM knowledge preferred.
The predicted salary is between 70000 - 80000 £ per year.
JOB TITLE
Jira Developer (Jira Service Management - JSM)
REPORTS TO TITLE
Product Manager
BUSINESS FUNCTION/ SUB-FUNCTION
MD Office / IT Systems
LOCATION
- Manchester or Leeds
- Role Purpose
The Jira Developer is responsible for managing, configuring, and maintaining GBS’s Jira Service Management (JSM) platform.
This role ensures the system supports business and IT service processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations.
- Role and Responsibilities
- Configuration & Customisation
- Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation rules.
- Develop and maintain business rules, scripts, and APIs to support process automation and integration.
- Integrate Jira Service Management with other enterprise tools and systems through APIs.
- Ensure platform stability, security, and compliance with organizational policies.
- Operations & Process Management
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Administer user accounts, roles, and permissions within JSM.
- Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management.
- Oversee and manage the incident management process within the ITSM platform.
- Manage change control processes, ensuring updates are documented, tested, and deployed with minimal disruption.
- Maintain accurate IT asset data and track hardware and software lifecycle using Jira’s asset management capabilities.
- Reporting & Continuous Improvement
- Analyse data to identify trends and recommend process or system improvements.
- Provide insights and recommendations for continuous improvement.
- Provide user support, guidance, and training on Jira Service Management features.
- Promote collaboration and knowledge sharing within the GBS support service.
Essential Skills and Experience
- Bachelor's degree in Information Technology, Computer Science, or relevant experience in related field.
- Demonstrable experience administering or developing within JSM or other ITSM tools (e. g., Service Now, BMC Remedy, Fresh Work) or similar.
- Strong understanding of ITIL processes and ITSM best practices.
- Strong technical skills around APIs and related automation.
- Knowledge of AI tools, frameworks, governance, and ITSM best practices and industry standards.
- Excellent problem‑solving skills and attention to detail.
- Strong written and verbal communication skills.
- Effective stakeholder and solution management.
Desirable Skills and Experience
- ITIL Foundation Certification, Atlassian Certified Professional, Jira Certified Developer.
What We Offer
- Salary dependent on experience
- 25 days annual leave, plus 8 public holidays
- 1 day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible benefits: cycle to work, workplace nursery, tech scheme and more
- Perks@Work discounts platform, wellbeing centre and more
- Reward and recognition programme
- £500 reward employee referral scheme
- Discretionary annual performance bonus
- #J-18808-Ljbffr
JIRA Developer in Manchester employer: GBS
At GBS, we pride ourselves on being an excellent employer that prioritises student success and employee growth. Our vibrant work culture fosters collaboration and innovation, while our commitment to professional development ensures that you can advance your career in a supportive environment. Located in Greenford or Leeds, we offer flexible benefits and a chance to make a meaningful impact on students' lives, making this an ideal place for passionate individuals looking to thrive.
