At a Glance
- Tasks: Build strong relationships with students and help them overcome learning barriers.
- Company: Join a dynamic educational institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive work environment.
- Other info: Great opportunities for professional growth and mentorship.
- Why this job: Make a real difference in students' lives while developing your career.
- Qualifications: Degree level education or equivalent experience in customer service roles.
The predicted salary is between 30000 - 30000 £ per year.
Department: Retention
Location: Greenford (On‑Site)
Type of Contract: Permanent
Our Vision: Changing Lives through Education
Salary: £30,000 Per Annum
The Role
You will be responsible for maintaining strong relationships with students and working with them to identify their barriers to learning and help support and resolve them. This is an operational role which requires excellent customer service and communication skills, the ability to build strong relationships with students and colleagues, a high level of passion and care for your students, and a proactive, problem-solving mindset.
What The Role Involves
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods.
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and fully understand the support offer at GBS to ensure your students take full advantage.
- Assist with the collection of operational data, and proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About You
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills both in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What We Offer
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Please note: this role is not eligible for sponsorship!
Student Retention & Support Specialist – Greenford On‑Site in London employer: GBS
At GBS, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Greenford. Our commitment to employee growth is evident through our comprehensive benefits package, including generous annual leave, tuition reimbursement, and a culture that fosters continuous improvement and mentorship. Join us to make a meaningful impact on students' lives while enjoying a collaborative atmosphere that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Student Retention & Support Specialist – Greenford On‑Site in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with students and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. Focus on being clear, friendly, and approachable – just like you would be with students.
✨Tip Number 3
Prepare some examples of how you've solved problems in the past. Think of specific situations where you identified an issue and took action to resolve it. This will demonstrate your proactive mindset and ability to support students effectively.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Student Retention & Support Specialist – Greenford On‑Site in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Retention & Support Specialist role. Highlight your relevant experience and skills that match the job description, especially your customer service and communication abilities.
Show Your Passion:We want to see your enthusiasm for supporting students! Share specific examples of how you've helped others overcome challenges in the past. This will show us that you genuinely care about making a difference.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at GBS
✨Know Your Students
Before the interview, take some time to research the student demographics and challenges they face at the institution. This will help you demonstrate your understanding of their needs and how you can support them effectively.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples of how you've successfully communicated with students or colleagues in the past. Be ready to discuss different methods of communication you've used and how they were effective.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified a problem and taken proactive steps to resolve it. Highlight your ability to create bespoke plans for students and how you’ve adapted to meet their needs in a busy environment.
✨Familiarise Yourself with Policies
Make sure you have a good grasp of the rules and regulations relevant to the role. Being able to discuss these confidently will show your commitment to helping students navigate their educational journey and ensure they take full advantage of available support.
