At a Glance
- Tasks: Build strong relationships with students and help them overcome learning barriers.
- Company: Join a dynamic educational institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive work environment.
- Other info: Great opportunities for professional growth and mentorship.
- Why this job: Make a real difference in students' lives while developing your career.
- Qualifications: Degree level education or equivalent experience in customer service roles.
The predicted salary is between 30000 - 30000 £ per year.
Department: Retention
Location: Greenford (On‐Site)
Type of Contract: Permanent
Our Vision: Changing Lives through Education
Salary: £30,000 Per Annum
The Role
You will be responsible for maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them. This is an operational role which requires excellent customer service/communication skills, the ability to build strong relationships with students and colleagues, a high level of passion and care for your students and a proactive, problem‐solving mindset.
What The Role Involves
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods.
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage.
- Assist with the collection of operational data, and to proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About You
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills both in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What We Offer
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Please note: this role is not eligible for sponsorship!
Student Retention & Support Specialist – Greenford On‐Site in London employer: GBS
At GBS, we pride ourselves on being an exceptional employer dedicated to changing lives through education. Our supportive work culture fosters strong relationships among colleagues and students alike, while our commitment to professional growth ensures that employees have access to mentorship and development opportunities. With a range of benefits including generous annual leave, flexible perks, and a focus on continuous improvement, GBS is the ideal place for those looking to make a meaningful impact in the educational sector.
StudySmarter Expert Advice🤫
We think this is how you could land Student Retention & Support Specialist – Greenford On‐Site in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with students and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing common scenarios with a friend. This will help you feel more confident when discussing how you can support students during the interview.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows your interest in the role and helps you understand how you can contribute to the team. Think about what challenges students might face and how you could help them overcome those barriers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore other roles that might suit your skills and interests.
We think you need these skills to ace Student Retention & Support Specialist – Greenford On‐Site in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Retention & Support Specialist role. Highlight your relevant experience and skills that match the job description, especially your customer service and communication abilities.
Show Your Passion:We want to see your enthusiasm for supporting students! Share specific examples of how you've helped others overcome challenges in the past. This will show us that you genuinely care about making a difference.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at GBS
✨Know Your Students
Before the interview, take some time to research the student demographics and challenges they face. This will help you demonstrate your understanding of their needs and how you can support them effectively.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples of how you've successfully communicated with students or colleagues in the past. Be ready to discuss different methods of communication you've used and how they were effective.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified a problem and taken proactive steps to resolve it. Highlight your ability to create bespoke plans for students and how you’ve adapted to meet their needs.
✨Familiarise Yourself with Policies
Make sure you have a good grasp of the rules and regulations relevant to the role. Being knowledgeable about the support offered at GBS will show your commitment and readiness to help students navigate their educational journey.
