At a Glance
- Tasks: Provide face-to-face IT support and troubleshoot tech issues for students and staff.
- Company: Join a dynamic educational institution committed to changing lives through education.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive work environment.
- Other info: Part-time role with opportunities for career development and a diverse workplace culture.
- Why this job: Make a real impact on education while developing your IT skills in a vibrant setting.
- Qualifications: Knowledge of IT systems, security principles, and hands-on tech support experience required.
The predicted salary is between 13200 - 14750 £ per year.
Department: IT
Location: East London/West London (On-Site)
Type of Contract: Permanent / Part Time (20 Hours) - Weekends and Evenings Only
Salary: £13,200 - £14,750
What We Do
Our IT Team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution.
Our Vision
Changing Lives through Education
The Role
Do you consider yourself a skilled and proactive IT Technician? If so, you've landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption, by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students.
What The Role Involves
- To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
- Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
- Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or elevate to other technical resources as appropriate.
- Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
- Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
About You
- Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
- Hands‑on experience with installation of operating systems and software, computer networks, network administration and network installation.
- Experience of providing IT Support in person and remotely (by phone, online chat).
- Knowledge of service management systems and ITIL best practice.
- Knowledge of technical management, information analysis and of computer hardware/software systems.
- Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows‑based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
- Knowledge with implementing, configuring, and testing solutions.
What We Offer
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
IT Technician (20 Hour) - London employer: GBS
As an IT Technician at our East London/West London campus, you will join a dynamic team dedicated to empowering education through technology. We offer a supportive work culture that values diversity and inclusion, alongside generous benefits such as 25 days of annual leave, flexible working options, and opportunities for professional development. With a focus on employee growth and a commitment to making a positive impact, this role is perfect for those looking to contribute meaningfully while enjoying a rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician (20 Hour) - London
✨Tip Number 1
Network like a pro! Attend local tech meetups or workshops in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can offer you a referral.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects, troubleshooting successes, and any cool tech solutions you've implemented. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for those interviews! Research common IT Technician interview questions and practice your responses. Be ready to discuss your hands-on experience with systems and how you've tackled tech challenges in the past.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you're genuinely interested in being part of our mission to empower education.
We think you need these skills to ace IT Technician (20 Hour) - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Technician role. Highlight your hands-on experience with operating systems, troubleshooting, and any relevant certifications like CompTIA Network+ or Security+.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting education through technology. Share specific examples of how you've made a difference in previous roles.
Showcase Your Technical Skills:In your application, don't just list your technical skills—demonstrate them! Mention specific tools and technologies you've worked with, and how you've used them to solve problems or improve processes.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you'll be able to keep track of your application status!
How to prepare for a job interview at GBS
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around operating systems, network administration, and troubleshooting. Be ready to discuss specific experiences where you've solved IT issues or set up equipment, as this will show your hands-on expertise.
✨Showcase Your Communication Skills
As an IT Technician, you'll be the first point of contact for students and staff. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate effectively, both verbally and non-verbally, to ensure everyone feels supported.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific IT problems or scenarios. Think about past experiences where you had to troubleshoot or provide support. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Understand the Company Culture
Research the institution's values and mission, particularly their commitment to education and inclusivity. Be prepared to discuss how your personal values align with theirs and how you can contribute to creating a supportive environment for students and staff.
