At a Glance
- Tasks: Lead a team to support students with their finance applications and ensure quality service delivery.
- Company: Join a forward-thinking institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a workplace pension scheme.
- Other info: Be part of a collaborative environment that values diversity and inclusion.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Experience in finance operations and strong communication skills are essential.
The predicted salary is between 40000 - 50000 € per year.
Department: Fees and Income
Location: London (On-site)
Our Vision: Changing lives through education.
What We Do: The Finance Support Supervisor is responsible for ensuring Finance Support Officers are equipped, trained and competent to support students with all aspects of their student funding applications. Providing a high-quality, progressive, equitable and inclusive student experience is really important in this role and you will help support staff and students with the process. In this role you will closely work with the Finance Support Manager.
About The Role:
- To effectively facilitate and oversee the daily operations of the Finance Support Team across campuses, ensuring the team achieves its objectives of assisting and processing Student Finance applications and supporting students with all funding enquiries.
- Provide line management to the Finance Support Officers within the designated team, work closely with the Finance Support Manager in line management aspects.
- To maintain effective communication with internal and external partners to maximize student numbers and successful funding.
- Identify areas for collaboration and continuous improvement with internal and external partners to always support students with a quality service delivery.
- Lead the Finance Support Officers within the team to deliver a quality student focused service delivery, monitor performance, and undertake regular quality checks to ensure targets, SLA’s and objectives are being met and to the required standard.
- Support all internal student facing teams and departments by advising, training and assisting on eligibility criteria for funding in accordance with funding regulations.
About You:
- Experience working in finance operations within HE and Accounts Receivable.
- A high degree of computer literacy (particularly Microsoft Office applications).
- Expert in MS Excel and pivot tables.
- The ability to use statistics and database management.
- Effective time management and planning.
- Ability to work independently and strong communication skills.
- Previous experience in a leadership/supervisor role.
- Excellent written and verbal communication skills.
- Strong decision making and problem-solving skills.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1 day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Employee Testimonial: "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." Steffi Korsah - Non-Academic Staff
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Please note: This role is not eligible for sponsorship!
Finance Support Supervisor - London employer: GBS
At GBS, we pride ourselves on being an exceptional employer, dedicated to fostering a collaborative and inclusive work culture that prioritises the success of our students. Located in the vibrant city of London, we offer generous benefits including 25 days of annual leave, flexible working options, and opportunities for professional development through tuition reimbursement. Our commitment to employee growth and recognition, combined with a supportive environment, makes GBS a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Finance Support Supervisor - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who work in higher education. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand how they align with your own experiences and skills. This will help you showcase why you're the perfect fit for the Finance Support Supervisor role.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction with students and staff, being able to convey information clearly and confidently is key. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to support students.
We think you need these skills to ace Finance Support Supervisor - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your finance operations experience and any leadership roles you've had. We want to see how you can bring value to our Finance Support Team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting students and how your background aligns with our mission. Keep it engaging and personal, so we get a sense of who you are.
Show Off Your Communication Skills:Since this role requires strong written and verbal communication, make sure your application is clear and concise. Use proper grammar and structure, and don’t forget to proofread! We love attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GBS
✨Know Your Stuff
Make sure you brush up on your finance operations knowledge, especially in higher education and accounts receivable. Familiarise yourself with common student funding applications and the eligibility criteria, as this will show your understanding of the role and its impact on students.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be prepared to discuss your previous leadership experiences. Think of specific examples where you successfully managed a team or improved processes. Highlight your ability to motivate others and ensure quality service delivery.
✨Excel at Excel
Given the emphasis on MS Excel and pivot tables, it’s crucial to demonstrate your proficiency. Bring examples of how you've used these tools in past roles to analyse data or streamline processes. If possible, practice explaining your thought process when working with data.
✨Communicate Effectively
Strong communication skills are key for this position. Prepare to discuss how you’ve effectively communicated with both internal and external partners in the past. Think about times when you had to explain complex information clearly or resolve conflicts through effective dialogue.
