Finance Support Manager - Compliance in London

Department: Finance - Fees and Income

Location: The post holder can be based at any of our locations in London, Leeds, Birmingham, Manchester (On-Site)

Type of Contract: Permanent / Full Time

Salary: £42,000 - £46,000 per annum (DOE)

Our Vision: Changing Lives through Education

What We Do: The Fees and Income Team in higher education manages tuition fees, invoicing, and student payments, ensuring accurate income collection and supporting the institution’s financial sustainability.

The Role: The Finance Support Manager (Compliance) is responsible for ensuring the Finance Support team is equipped, trained, and competent to support students with all aspects of student funding applications. Providing a high-quality, progressive, equitable, and inclusive student experience is key in this role, and you will assist by supporting staff and students with the process.

You will work closely with the Head of Fees & Income (HoF&I), and lead on advice to colleagues and students on regulatory and compliance-related decisions that impact on students’ eligibility and funding criteria.

What the Role Involves:

• To effectively facilitate the daily operations of the Finance Support Teams across all campuses, ensuring that the team can achieve its objectives in terms of receiving and processing Student Finance applications, participating in enrolment and meeting student service levels and standards.
• To ensure that all regulatory requirements of student funding, admission, eligibility and entitlement criteria are reviewed, updated and shared with relevant staff at GBS and ensure Finance Support staff are working to required regulations and are always trained and proficient in financial advice to current regulations.
• To lead contact for the Student Loans Company (SLC), managing communications, escalations, and compliance.
• To oversee all activity within the SiS Portal (HEP SLC Task Portal), including monitoring tasks, prioritising workload, ensuring timely completion, and maintaining data accuracy and service standards.
• Support during enrolment activities to ensure Finance deliver and participate at every enrolment session and that staff and resources are effectively managed.
• Research and review all legislation changes ensuring GBS remains compliant in all aspects of tuition fee loan administration and SLC regulations.
• Key contact representing Financial Compliance to all student facing departments ensuring charging policies and compliance training is delivered to all areas, providing regular updates are circulating all relevant changes.
• Monitor team performance and undertake regular quality checks on SLAs ensuring targets are met.
• Manage staff in accordance with GBS values, address any gaps in performance.
• Monitor training and staff development ensuring colleagues remain up-to-date with all areas related to student finance and internal processes.
• Work closely with the Finance Support Manager (Operations) to ensure staff are kept up to date with all regulatory requirements and deliver staff training.
• Cover for Finance Support Manager (Operations) when required.
• Recruit and train new staff and monitor performance and standards regularly.
• Deputise for the HoF&I as and when required.

About You:

• Demonstrable experience working in finance operations in HE and Accounts Receivable.
• A high degree of computer literacy (particularly Microsoft Office applications).
• Expert in MS Excel and pivot tables.
• The ability to use statistics and database management.
• Effective time management and planning.
• Ability to work independently and as part of a team.
• Previous leadership/supervisor role and experience.
• Excellent written and verbal communication skills.
• Strong decision making and problem-solving skills.

Desirable Skills and Experience:

• Degree level qualification.

What We Offer:

• 25 days annual leave, plus 8 public holidays.
• 1-day extra leave per year of service, up to a maximum of 5 days.
• Workplace pension scheme.
• Tuition reimbursement for career development courses.
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
• Discounts platform, wellbeing centre and much more.
• Reward and recognition programme.
• £500 award employee referral scheme.
• Discretionary annual performance bonus.

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.