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- Tasks: Manage and maintain the Jira Service Management platform while configuring workflows and supporting automation.
- Company: A leading higher education institution focused on innovation and technology.
- Benefits: Full-time position with opportunities for process improvement and user training.
- Why this job: Kickstart your career in IT by working with cutting-edge tools and making a real difference.
- Qualifications: Bachelor's degree in IT or Computer Science; experience with ITSM tools preferred.
- Other info: Work across multiple locations including London, Birmingham, and Manchester.
The predicted salary is between 28800 - 48000 £ per year.
A higher education institution is seeking an entry-level Jira Administrator to manage and maintain the Jira Service Management platform. You will configure workflows, ensure compliance with ITIL processes, and support automation through APIs.
The ideal candidate has a Bachelor's degree in IT or Computer Science and experience with ITSM tools.
This role offers a full-time position with responsibilities in process improvement and user training across multiple locations including London, Birmingham, and Manchester.
Jira Service Management Pro | ITIL & Automation employer: GBS
Contact Detail:
GBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jira Service Management Pro | ITIL & Automation
✨Tip Number 1
Network like a pro! Reach out to folks in your field on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We suggest you even role-play with a friend to boost your confidence and nail those tricky scenarios.
✨Tip Number 3
Show off your skills! If you’ve got experience with ITSM tools or automation, make sure to highlight that in conversations. We want to see how you can bring value to the team, so don’t be shy about sharing your achievements.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen. We’re always on the lookout for passionate candidates, so don’t miss out on the chance to join us!
We think you need these skills to ace Jira Service Management Pro | ITIL & Automation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant skills and experiences related to Jira and ITIL processes. We want to see how your background fits the role, so don’t be shy about showcasing your knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Technical Skills: Since this role involves managing Jira Service Management, make sure to mention any relevant technical skills or experiences you have. If you've worked with ITSM tools before, let us know how you’ve used them to improve processes!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at GBS
✨Know Your Jira Inside Out
Make sure you’re familiar with the Jira Service Management platform. Brush up on configuring workflows and understand how ITIL processes integrate with Jira. Being able to discuss specific features or past experiences with ITSM tools will show your genuine interest and knowledge.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've improved processes or solved issues in previous roles or projects. Think about times when you automated a task or streamlined a workflow, as this aligns perfectly with the responsibilities of the role.
✨Understand the Importance of User Training
Since user training is part of the job, be ready to discuss how you would approach training users on the Jira platform. Consider creating a brief outline of a training session to demonstrate your ability to communicate complex information clearly.
✨Research the Institution's Values
Take some time to learn about the higher education institution’s mission and values. This will help you tailor your answers to align with their goals and show that you’re not just looking for any job, but that you’re genuinely interested in contributing to their success.
