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For Companies At a Glance
- Tasks: Manage and configure the Jira Service Management platform to enhance IT service processes.
- Company: Join a leading organisation in higher education with a focus on innovation.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Why this job: Be at the forefront of IT service management and drive continuous improvement.
- Qualifications: Bachelor’s degree in IT or related field; experience with Jira or similar tools.
- Other info: Commitment to sustainability and a safe working environment is essential.
The predicted salary is between 41000 - 45000 £ per year.
The Jira Administrator is responsible for managing, configuring, and maintaining the GBS Jira Service Management (JSM) platform. This role ensures the system supports business and IT service processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations.
Roles & Responsibilities
- Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation rules.
- Develop and maintain business rules, scripts, and APIs to support process automation and integration.
- Integrate Jira Service Management with other enterprise tools and systems through APIs.
- Ensure platform stability, security, and compliance with organizational policies.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Administer user accounts, roles, and permissions within JSM.
- Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management.
- Oversee and manage the incident management process within the ITSM platform.
- Manage change control processes, ensuring updates are documented, tested, and deployed with minimal disruption.
- Maintain accurate IT asset data and track hardware and software lifecycle using Jira’s asset management capabilities.
- Analyse data to identify trends and recommend process or system improvements.
- Provide insights and recommendations for continuous improvement.
- Provide user support, guidance, and training on Jira Service Management features.
- Promote collaboration and knowledge sharing within the GBS support service.
Essential Skills and Experience
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Demonstrable experience administering or developing within Jira Service Management or other ITSM tools (e.g., ServiceNow, BMC Remedy, FreshWork) or similar.
- Strong understanding of ITIL processes and ITSM best practices.
- Strong technical skills around APIs and related automation.
- Knowledge of ITSM best practices and industry standards.
- Excellent problem-solving skills and attention to detail.
- Strong written and verbal communication skills.
- Excellent communication skills and ability to explain technical concepts to non-technical users.
Key Result Areas
- Configure Jira Service Management (JSM) to meet organisational needs.
- Ensure changes are documented, tested, and deployed with minimal disruption.
- Provide insights for continuous improvement.
- Ensure platform stability, security, and compliance with GDPR and internal policies.
- Provide training and documentation for end-users.
Certifications
- Desirable: ITIL Foundation Certification, Atlassian Certified Professional, Jira Certified Developer.
Other Information
The Jira Administrator will also be expected to demonstrate their commitment to GBS values and regulations, including equal opportunities policy, GBS’s Social, Economic and Environmental responsibilities, minimising environmental impact, and contributing to the delivery of GBS’s Environmental Policy. They also have Health and Safety responsibilities to ensure a safe and secure working environment for staff, students, and other visitors to the campus. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Information Technology
Industries: Higher Education
JIRA Administrator employer: GBS
Contact Detail:
GBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land JIRA Administrator
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. It’s a great way to demonstrate your expertise in Jira and ITSM tools.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common interview questions related to Jira administration and ITIL processes. Practising your answers will help you feel more confident when it’s showtime.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace JIRA Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the JIRA Administrator role. Highlight your experience with Jira Service Management and ITIL processes, as these are key for us. Use specific examples that showcase your skills in managing workflows and automation.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about the role and how your background aligns with our needs. Don’t forget to mention any relevant certifications or experiences that make you a great fit for the team.
Showcase Your Technical Skills: We love seeing technical skills in action! If you've worked with APIs or have experience in process automation, make sure to include that in your application. It’s all about demonstrating how you can contribute to our continuous improvement efforts.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at GBS
✨Know Your JIRA Inside Out
Make sure you’re well-versed in JIRA Service Management. Brush up on how to configure workflows, fields, and automation rules. Being able to discuss specific examples of your past experiences with JIRA will show that you’re not just familiar with the tool, but that you can leverage it effectively.
✨Understand ITIL Processes
Since this role heavily involves ITIL standards, take some time to review the key ITIL processes like Incident, Problem, Change, and Service Request Management. Be prepared to explain how you've applied these processes in previous roles or how you would implement them in this position.
✨Showcase Your Technical Skills
Highlight your technical skills, especially around APIs and automation. Prepare to discuss any scripts or integrations you’ve developed in the past. This will demonstrate your ability to support process automation and integration, which is crucial for the role.
✨Communicate Clearly
Strong communication skills are essential, especially when explaining technical concepts to non-technical users. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you successfully communicated complex ideas to different stakeholders.
