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For Companies At a Glance
- Tasks: Provide top-notch IT support to students and staff at our Manchester campus.
- Company: Join GBS, a leading higher education provider with a vibrant culture.
- Benefits: Enjoy 25 days leave, flexible benefits, and a performance bonus.
- Why this job: Make a difference in the tech experience of fellow students and staff.
- Qualifications: Knowledge of IT systems, security principles, and hands-on tech support experience.
- Other info: Great career development opportunities in a diverse and inclusive environment.
Overview
IT Technician – Manchester (Part Time) at GBS
Location: Manchester | Type of Contract: Permanent
About Us
GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
The Role
To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
This role is not eligible for visa sponsorship!
Responsibilities
- To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
- Provide technical support in moving and setting up Audio Visual and IT equipment as required.
- Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
- Maintain records/logs of loan equipment, repairs and fixes and maintenance schedules.
- Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
Requirements
- Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
- Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
- Experience of providing IT Support in person and remotely (by phone, online chat).
- Knowledge of service management systems and ITIL best practice.
- Knowledge of technical management, information analysis and of computer hardware/software systems.
- Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
- Knowledge of implementing, configuring, and testing solutions.
What We Offer
- 25 days annual leave, plus 8 public holidays
- 1 day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and more
- Perks@Work discounts platform, wellbeing centre and more
- Reward and recognition programme
- £500 employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
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IT Technician - Manchester (Part Time) employer: GBS
Contact Detail:
GBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician - Manchester (Part Time)
✨Tip Number 1
Network like a pro! Attend local tech meetups or workshops in Manchester to connect with industry folks. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects or any troubleshooting you've done. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online resources. Get comfortable talking about your experience with operating systems and network security.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Technician - Manchester (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight your relevant experience with operating systems, software installation, and troubleshooting. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at GBS. Keep it friendly and professional – we love a personal touch!
Show Off Your Skills: Don’t hold back on showcasing your technical skills! Mention any hands-on experience you have with network administration or service management systems. We’re keen to know how you can help us provide top-notch IT services.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at GBS
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of operating systems, software installation, and network administration. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in the past.
✨Showcase Your Customer Service Skills
Since this role involves face-to-face IT support, it's crucial to demonstrate your ability to communicate effectively with students and staff. Prepare examples of how you've successfully resolved issues for users in previous roles.
✨Familiarise Yourself with GBS
Do a bit of research on GBS and its campuses. Understanding their mission and values will help you align your answers with what they’re looking for, showing that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might encounter in the role. Think through potential problems and how you would approach them, especially regarding security and privacy of networks, as this is a key aspect of the job.