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- Tasks: Provide face-to-face IT support to students and staff at GBS campuses.
- Company: GBS is a leading higher education provider with campuses across the UK.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a workplace pension scheme.
- Why this job: Join a supportive team focused on professional growth and skill development.
- Qualifications: Good knowledge of IT security, hands-on experience with systems, and customer support skills required.
- Other info: GBS values diversity and inclusion, welcoming applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Department: IT
Location: Manchester
Type of Contract: Permanent / Full-Time
Salary: £27,500-£29,500
What We Do
Our IT team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution.
Our Vision
Changing Lives through Education
The Role
Do you consider yourself a skilled and proactive IT technician? If so, you\’ve landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students.
To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
This role is not eligible for visa sponsorship!
What The Role Involves
- To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
- Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
- Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or elevate to other technical resources as appropriate.
- Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
- Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
About You
- Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
- Hands‑on experience with installation of operating systems and software, computer networks, network administration and network installation.
- Experience of providing IT Support in person and remotely (by phone, on‑line chat).
- Knowledge of service management systems and ITIL best practice.
- Knowledge of technical management, information analysis and of computer hardware/software systems.
- Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
- Knowledge with implementing, configuring, and testing solutions.
What We Offer
- 25 days annual leave, plus 8 public holidays.
- 1‑day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”
— Barbara Vargas (Professional Services Employee)
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
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IT Technician - Manchester employer: GBS
Contact Detail:
GBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician - Manchester
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MS Exchange and Active Directory. Being able to discuss your hands-on experience with these systems during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight any previous experience you have in providing face-to-face IT support. Prepare examples of how you've successfully resolved technical issues for users, as this role emphasises direct interaction with students and staff.
✨Tip Number 3
Brush up on your knowledge of ITIL best practices and service management systems. Being able to articulate how you’ve applied these principles in past roles can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of GBS if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace IT Technician - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences that align with the job description. Focus on your hands-on experience with operating systems, software installation, and technical support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and education. Mention specific examples of how you've provided high-quality IT services in previous roles and how you can contribute to GBS's mission.
Highlight Relevant Certifications: If you have certifications like CompTIA Network+ or CompTIA Security+, be sure to mention them prominently. These qualifications are particularly relevant to the role and will strengthen your application.
Showcase Problem-Solving Skills: In your application, provide examples of how you've diagnosed and resolved IT issues in the past. This demonstrates your ability to troubleshoot effectively, which is crucial for the IT Technician role.
How to prepare for a job interview at GBS
✨Show Your Technical Skills
Be prepared to discuss your hands-on experience with installation of operating systems, software, and computer networks. You might be asked to troubleshoot a common IT issue during the interview, so brush up on your problem-solving techniques.
✨Understand Security Principles
Since the role requires knowledge of internet security and data privacy, make sure you can articulate these principles clearly. Familiarise yourself with CompTIA Network+ and CompTIA Security+ concepts, as they may come up in conversation.
✨Demonstrate Customer Service Skills
As an IT Technician, you'll be providing support to students and staff. Prepare examples of how you've successfully assisted users in the past, whether in person or remotely. Highlight your communication skills and patience.
✨Familiarise Yourself with ITIL Best Practices
Knowledge of service management systems and ITIL best practices is essential for this role. Be ready to discuss how you've applied these practices in previous positions or how you would implement them in this new role.