At a Glance
- Tasks: Provide top-notch IT support to students and staff, ensuring smooth tech operations.
- Company: Join a forward-thinking institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a rewarding workplace culture.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact on education while developing your IT skills in a supportive environment.
- Qualifications: Knowledge of IT systems, troubleshooting, and a passion for helping others.
The predicted salary is between 27500 - 29500 € per year.
Department: IT
Location: Manchester
Type of Contract: Permanent / Full-Time
Salary: £27,500-£29,500
What We Do: Our IT team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution.
Our Vision: Changing Lives through Education
The Role: Do you consider yourself a skilled and proactive IT technician? If so, you've landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students. This role is not eligible for visa sponsorship!
What The Role Involves:
- To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
- Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
- Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
- Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
- Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
About You:
- Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
- Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
- Experience of providing IT Support in person and remotely (by phone, online chat).
- Knowledge of service management systems and ITIL best practice.
- Knowledge of technical management, information analysis and of computer hardware/software systems.
- Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
- Knowledge with implementing, configuring, and testing solutions.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
IT Technician - Manchester employer: GBS
As an IT Technician at our Manchester campus, you will join a dynamic and inclusive team dedicated to empowering education through technology. We offer a supportive work culture with ample opportunities for professional growth, including tuition reimbursement for career development courses and a range of flexible benefits. With a commitment to equality and diversity, we strive to create a welcoming environment where your contributions make a real difference in the lives of our students and staff.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician - Manchester
✨Tip Number 1
Network like a pro! Attend local tech meetups or workshops in Manchester to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects, troubleshooting successes, and any cool tech solutions you've implemented. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common IT scenarios. Think about how you'd handle specific technical issues or user queries. We want you to feel confident and ready to impress when you walk into that interview room!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our mission to empower education.
We think you need these skills to ace IT Technician - Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Technician role. Highlight your hands-on experience with operating systems, troubleshooting, and any relevant certifications like CompTIA Network+ or Security+.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting education through technology. Share specific examples of how you've made a difference in previous roles.
Showcase Your Problem-Solving Skills:In your application, emphasise your ability to troubleshoot and resolve issues efficiently. We want to see how you approach challenges and what steps you take to ensure smooth operations for users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at GBS
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around operating systems, network administration, and security principles. Be ready to discuss your hands-on experience with troubleshooting and setting up IT equipment, as this will show your practical skills.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your proactive approach to problem-solving.
✨Understand the Company Culture
Familiarise yourself with the institution's vision of 'Changing Lives through Education'. Think about how your role as an IT Technician can contribute to this mission and be ready to discuss how you can empower students and staff through your support.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the tools they use, or how they measure success in the IT department. It shows your genuine interest in the role and helps you assess if it's the right fit for you.
