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For Companies At a Glance
- Tasks: Provide top-notch IT support to students and staff at GBS campuses.
- Company: GBS is a leading higher education provider with campuses across the UK.
- Benefits: Enjoy 25 days leave, flexible benefits, and a rewarding workplace culture.
- Why this job: Join a diverse team and make a real impact in the education sector.
- Qualifications: Knowledge of IT security, networks, and hands-on tech support experience required.
- Other info: Flexible hours available; perfect for students looking to balance work and study.
The predicted salary is between 30000 - 42000 £ per year.
Overview
IT Technician – Leeds role at GBS.
Department: IT Technician
Location: Leeds
Type of Contract: Permanent – This position can be filled on either a full-time or part-time basis (weekends and evenings)
About Us
GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
The Role
To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
This role is not eligible for visa sponsorship.
Main Responsibilities
- To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
- Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
- Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
- Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
- Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
Requirements
About You:
- Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
- Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
- Experience of providing IT Support in person and remotely (by phone, online chat)
- Knowledge of service management systems and ITIL best practice.
- Knowledge of technical management, information analysis and of computer hardware/software systems.
- Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
- Knowledge with implementing, configuring, and testing solutions
What We Offer
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
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IT Technician - Leeds employer: GBS
Contact Detail:
GBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician - Leeds
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description, such as MS Exchange and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your troubleshooting skills. Think of examples where you've successfully diagnosed and resolved IT issues, as this is a key responsibility of the role. Having concrete examples ready can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of GBS, especially those in IT roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Demonstrate your commitment to ongoing professional development. Mention any relevant certifications or courses you are pursuing, particularly those related to internet security and data privacy, as these align well with the requirements of the position.
We think you need these skills to ace IT Technician - Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences that align with the job description. Emphasise your hands-on experience with operating systems, software installation, and troubleshooting.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to provide high-quality services. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Qualifications: If you have certifications like CompTIA Network+ or CompTIA Security+, be sure to mention them prominently. These qualifications are particularly relevant to the role and will strengthen your application.
Showcase Soft Skills: In addition to technical skills, highlight your communication and problem-solving abilities. The role requires face-to-face interaction with students and staff, so demonstrating your interpersonal skills is crucial.
How to prepare for a job interview at GBS
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description, such as internet security, operating systems, and network administration. Brush up on your knowledge of CompTIA certifications and be ready to discuss your hands-on experience.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your troubleshooting abilities. Think of specific examples where you've diagnosed and resolved IT issues, whether in person or remotely. This will highlight your practical experience and ability to think on your feet.
✨Familiarise Yourself with ITIL Best Practices
Since knowledge of service management systems and ITIL best practices is important, make sure you understand these concepts. Be ready to discuss how you've applied them in previous roles or how you would implement them in this position.
✨Show Enthusiasm for Education
As GBS is a higher education provider, express your passion for supporting students and staff in their learning journeys. Share any relevant experiences that demonstrate your commitment to providing excellent IT support in an educational environment.
