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- Tasks: Provide top-notch IT support to students and staff at our Birmingham campus.
- Company: GBS is a leading higher education provider with campuses across the UK.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a rewarding workplace culture.
- Why this job: Join us to make a real impact in education while developing your tech skills.
- Qualifications: Good knowledge of IT security, hands-on experience with systems, and customer support skills required.
- Other info: This role offers both full-time and part-time options, perfect for students!
The predicted salary is between 28800 - 43200 £ per year.
Department: IT
Location: Birmingham
Type of Contract: Permanent / Full-Time
Salary: £26,400-£29,500
What We Do: Our IT team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution.
Our Vision: Changing Lives through Education
The Role: Do you consider yourself a skilled and proactive IT technician? If so, you\\\’ve landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students. To provide high quality, face to face IT services to students and staff based on one of the GBS campuses. This role is not eligible for visa sponsorship!
What The Role Involves
- To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
- Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
- Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
- Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
- Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
About You
- Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
- Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
- Experience of providing IT Support in person and remotely (by phone, on-line chat)
- Knowledge of service management systems and ITIL best practice.
- Knowledge of technical management, information analysis and of computer hardware/software systems.
- Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
- Knowledge with implementing, configuring, and testing solutions
What We Offer
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”
— Barbara Vargas (Professional Services Employee)
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
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IT Technician - Birmingham employer: GBS
Contact Detail:
GBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician - Birmingham
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description, such as MS Exchange and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your troubleshooting skills by thinking of examples where you've successfully diagnosed and resolved IT issues. This will help you illustrate your problem-solving abilities and technical knowledge effectively.
✨Tip Number 3
Since the role involves face-to-face support, practice your communication skills. Be ready to explain complex technical concepts in simple terms, as this will be crucial when assisting students and staff.
✨Tip Number 4
Research GBS and its values, especially their commitment to equality, diversity, and inclusion. Showing that you align with their vision of 'Changing Lives through Education' can set you apart from other candidates.
We think you need these skills to ace IT Technician - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences that align with the job description. Emphasise your hands-on experience with operating systems, software installation, and technical support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and education. Mention specific examples of how you've provided high-quality IT support in the past and how you can contribute to GBS's vision of changing lives through education.
Highlight Relevant Qualifications: If you have certifications like CompTIA Network+ or CompTIA Security+, make sure to mention them prominently. This will demonstrate your knowledge of internet security and data privacy principles, which are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an IT Technician.
How to prepare for a job interview at GBS
✨Show Your Technical Skills
Be prepared to discuss your hands-on experience with installation of operating systems and software. Bring examples of how you've successfully troubleshot issues in the past, as this role requires a solid understanding of IT support.
✨Understand the Company’s Vision
Familiarise yourself with GBS's vision of 'Changing Lives through Education'. Be ready to explain how your role as an IT Technician can contribute to this mission, especially in providing high-quality IT services to students and staff.
✨Demonstrate Your Knowledge of Security Principles
Since the role requires good knowledge of internet security and data privacy principles, be prepared to discuss relevant certifications like CompTIA Network+ or Security+. Share any experiences where you ensured security and privacy in your previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you had to diagnose and resolve IT issues, and be ready to walk the interviewer through your thought process and actions.