Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support to students and staff, ensuring smooth tech operations.
- Company: Join a dynamic educational institution committed to changing lives through technology.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive work environment.
- Other info: Great career growth opportunities and a culture of mentorship and support.
- Why this job: Make a real impact on education while developing your IT skills in a vibrant setting.
- Qualifications: Knowledge of IT systems, troubleshooting, and a passion for helping others.
The predicted salary is between 13200 - 14750 £ per year.
Department: IT
Location: Birmingham
Type of Contract: Permanent / Part-Time (20 hours)
Salary: £13,200 to £14,750
What We Do: Our IT Team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution.
Our Vision: Changing Lives through Education
The Role: Do you consider yourself a skilled and proactive IT Technician? If so, you've landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption, by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students.
What The Role Involves:
- To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
- Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
- Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escape to other technical resources as appropriate.
- Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
- Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
About You:
- Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
- Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
- Experience of providing IT Support in person and remotely (by phone, online chat).
- Knowledge of service management systems and ITIL best practice.
- Knowledge of technical management, information analysis and of computer hardware/software systems.
- Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
- Knowledge with implementing, configuring, and testing solutions.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
IT Technician (20 Hours) - Birmingham employer: GBS
Contact Detail:
GBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician (20 Hours) - Birmingham
✨Tip Number 1
Network like a pro! Reach out to current IT professionals on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight them during interviews. It’s a great way to demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common IT scenarios and how you’d handle them. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it shows you’re proactive and keen!
We think you need these skills to ace IT Technician (20 Hours) - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight your relevant skills and experiences that match the job description, like your hands-on experience with operating systems and troubleshooting. We want to see how you can make a difference!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting education through technology. Share specific examples of how you've empowered others with your IT skills, and let us know why you want to join our team.
Showcase Your Technical Skills: Don’t forget to showcase your technical skills in your application. Mention your knowledge of internet security, data privacy principles, and any relevant certifications like CompTIA Network+ or Security+. We love seeing candidates who are proactive and skilled!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see all the other amazing opportunities we have at StudySmarter!
How to prepare for a job interview at GBS
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around operating systems, network administration, and security principles. Be ready to discuss your hands-on experience with troubleshooting and setting up IT equipment, as this will show that you're not just familiar with the theory but can apply it in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved IT issues in the past. Think about times when you had to think on your feet or implement corrective actions under pressure. This will demonstrate your proactive approach and ability to keep things running smoothly.
✨Understand the Role's Impact
Remember, this role is about empowering education. Be ready to explain how your work as an IT Technician can enhance the learning experience for students and staff. Showing that you understand the bigger picture will set you apart from other candidates.
✨Practice Good Communication
Since you'll be providing face-to-face support, it's crucial to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as you may need to assist those who aren't tech-savvy. This will highlight your ability to connect with users and provide excellent service.