At a Glance
- Tasks: Provide face-to-face IT support and troubleshoot tech issues for students and staff.
- Company: Join a dynamic educational institution committed to changing lives through technology.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive work environment.
- Other info: Great career growth opportunities and a culture of mentorship and inclusion.
- Why this job: Make a real impact on education while developing your IT skills in a collaborative setting.
- Qualifications: Knowledge of IT systems, internet security, and hands-on tech support experience required.
The predicted salary is between 13 - 14 £ per hour.
Department: IT
Location: East London/West London (On-Site)
Type of Contract: Permanent / Part Time (20 Hours) – Weekends and Evenings Only
Salary: £13,200 – £14,750
What We Do: Our IT Team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution.
Our Vision: Changing Lives through Education
The Role: Do you consider yourself a skilled and proactive IT Technician? If so, you’ve landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption, by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students. This role is not eligible for visa sponsorship!
What The Role Involves:
- To provide high quality, face‑to‑face IT services to students and staff based on one of the GBS campuses.
- Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
- Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or elevate to other technical resources as appropriate.
- Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
- Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
About You:
- Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
- Hands‑on experience with installation of operating systems and software, computer networks, network administration and network installation.
- Experience of providing IT Support in person and remotely (by phone, online chat).
- Knowledge of service management systems and ITIL best practice.
- Knowledge of technical management, information analysis and of computer hardware/software systems.
- Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows‑based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
- Knowledge with implementing, configuring, and testing solutions.
What We Offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
IT Technician (20 Hour) - London employer: GBS
At GBS, we pride ourselves on being an excellent employer that prioritises student success and employee growth. Our vibrant work culture fosters collaboration and innovation, while our commitment to professional development ensures that you can advance your career in a supportive environment. Located in Greenford or Leeds, we offer flexible benefits and a chance to make a meaningful impact on students' lives, making this an ideal place for passionate individuals looking to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician (20 Hour) - London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight them during interviews. It’s a great way to demonstrate your hands-on experience and technical know-how.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common IT scenarios and how you’d troubleshoot them. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate IT Technicians who want to make a difference. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace IT Technician (20 Hour) - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Technician role. Highlight your relevant skills and experiences, especially those that match the job description. We want to see how you can contribute to our mission of empowering education!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your hands-on experience with IT support and troubleshooting.
Showcase Your Technical Skills:Be specific about your technical skills in your application. Mention any relevant certifications like CompTIA Network+ or Security+, and detail your experience with operating systems and software installations. We love seeing candidates who are proactive and knowledgeable!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at GBS
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around internet security, data privacy, and the specific systems mentioned in the job description. Be ready to discuss your hands-on experience with operating systems and troubleshooting techniques.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully diagnosed and resolved IT issues in the past. Think about situations where you had to think on your feet or implement corrective actions under pressure—these stories will highlight your proactive approach.
✨Demonstrate Your Communication Skills
As an IT Technician, you'll be the first point of contact for students and staff. Practice explaining complex technical concepts in simple terms. This will show that you can effectively communicate and provide support, whether in person or remotely.
✨Align with Their Vision
Understand the company's mission of 'Changing Lives through Education' and think about how your role as an IT Technician contributes to this vision. Be prepared to discuss how you can empower students and staff through your technical support.
