At a Glance
- Tasks: Lead a team to support students with funding applications and ensure quality service delivery.
- Company: Join a mission-driven organisation focused on changing lives through education.
- Benefits: Enjoy 25 days leave, flexible benefits, and a performance bonus.
- Other info: Dynamic workplace committed to equality, diversity, and inclusion.
- Why this job: Make a real impact on students' lives while developing your leadership skills.
- Qualifications: Experience in finance operations and strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
Department: Fees and Income
Location: London (On-site)
Our Vision: Changing lives through education.
What We Do: The Finance Support Supervisor is responsible for ensuring Finance Support Officers are equipped, trained and competent to support students with all aspects of their student funding applications. Providing a high-quality, progressive, equitable and inclusive student experience is really important in this role and you will help support staff and students with the process. In this role you will closely work with the Finance Support Manager.
About The Role:
- To effectively facilitate and oversee the daily operations of the Finance Support Team across campuses, ensuring the team achieves its objectives of assisting and processing Student Finance applications and supporting students with all funding enquiries.
- Provide line management to the Finance Support Officers within the designated team, work closely with the Finance Support Manager in line management aspects.
- To maintain effective communication with internal and external partners to maximize student numbers and successful funding.
- Identify areas for collaboration and continuous improvement with internal and external partners to always support students with a quality service delivery.
- Lead the Finance Support Officers within the team to deliver a quality student focused service delivery, monitor performance, and undertake regular quality checks to ensure targets, SLA’s and objectives are being met and to the required standard.
- Support all internal student facing teams and departments by advising, training and assisting on eligibility criteria for funding in accordance with funding regulations.
About You:
- Experience working in finance operations within HE and Accounts Receivable.
- A high degree of computer literacy (particularly Microsoft Office applications).
- Expert in MS Excel and pivot tables.
- The ability to use statistics and database management.
- Effective time management and planning.
- Ability to work independently and strong communication skills.
- Previous experience in a leadership/supervisor role.
- Excellent written and verbal communication skills.
- Strong decision making and problem-solving skills.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1 day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Please note: This role is not eligible for sponsorship!
Finance Support Supervisor - London employer: GBS
At GBS, we pride ourselves on being an exceptional employer, dedicated to fostering a collaborative and inclusive work culture that prioritises the success of our students. With generous benefits such as 25 days of annual leave, flexible working options, and a commitment to employee development through tuition reimbursement, we empower our staff to grow both personally and professionally. Located in the vibrant city of London, our team is united by a shared vision of changing lives through education, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Finance Support Supervisor - London
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Finance Support Supervisor role.
✨Tip Number 2
Prepare for the interview by researching common questions related to finance operations and leadership. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your skills! During the interview, highlight your experience with MS Excel and database management. Bring examples of how you've used these skills to improve processes or support teams in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission to change lives through education.
We think you need these skills to ace Finance Support Supervisor - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your finance operations experience and any leadership roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting students and how your background makes you a great fit for the Finance Support Supervisor role. Keep it engaging and personal!
Show Off Your Skills:Don’t forget to mention your computer literacy, especially with MS Excel and pivot tables. We love data-driven decision-making, so if you have experience with statistics or database management, make sure to include that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at GBS
✨Know Your Stuff
Make sure you brush up on your finance operations knowledge, especially in higher education. Familiarise yourself with student funding applications and the specific challenges students face. This will show that you're not just interested in the role but also understand its impact on students.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be ready to discuss your previous leadership experiences. Think of examples where you've successfully managed a team or improved processes. Highlight how you can motivate and support your team to deliver quality service.
✨Excel at Excel
Given the emphasis on MS Excel and pivot tables, make sure you can demonstrate your proficiency. Prepare to discuss how you've used these tools in past roles to analyse data or improve efficiency. Maybe even bring a few examples of reports you've created!
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely. Be prepared to answer questions about how you would handle difficult conversations with students or colleagues, ensuring you maintain a supportive and inclusive approach.
