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- Tasks: Support faculty and students with administration tasks, ensuring timely processing of information.
- Company: GBS is a dynamic higher education provider with campuses across the UK, dedicated to changing lives through education.
- Benefits: Enjoy 25 days annual leave, flexible working hours, and perks like tuition reimbursement and wellness programmes.
- Why this job: Join a collaborative team focused on positive student outcomes in an inspiring work environment.
- Qualifications: Experience in administration, strong communication skills, and a commitment to teamwork are essential.
- Other info: This role requires flexibility for shifts across days, evenings, and weekends.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Faculty Administration Officer (CCCU) – Birmingham
Join to apply for the Faculty Administration Officer (CCCU) – Birmingham role at GBS.
Location
Location: Birmingham (On-site)
About Us
GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision
Changing lives through education.
What We Do
Faculty Administration Officers (FAO) are required to ensure faculty and student administration is consistently completed on time with clerical records accurately maintained. You will efficiently process student information and data, prepare documentation for meetings and carry out other general administrative functions for the faculty.
You will be required to work 40 hours per week. We provide day, evening and weekend classes. Therefore, your shifts can fall across these periods.
Main Responsibilities
- Use GBS systems and processes to complete student administration effectively to increase student outcomes within the faculty.
- Complete timely and accurate general faculty administration with indirect resolution to student queries or issues. For example, contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back, so data is accurate.
- Successfully action student requests, distribute students timetables and academic calendars, and complete assignment extensions on Moodle to help students with workload management and life organisational skills.
- Provide general administration support and advice for the faculty by effectively dealing with student enquiries and using a triage approach for complex enquiries.
- Collaborate with Faculty colleagues, retention, welfare, and academic services to provide information and act on information provided to further support student engagement.
Requirements
About you
- Experience in working in administration services
- Experience of working in a widening participation environment, where English is not the primary language
- Bachelor’s degree
- Effective administration, organisational and conflict management skills
- Excellent administration and communication skills (verbal and written)
- Commitment to working as part of a team and ability to work under pressure and to deadlines
- Flexibility to work days, evenings and weekends as required
Desirable
- Experience in working in administration in FE/HE
- Experience in working in administration
- Excellent ability to process administrative queries with a student-focused service approach
- Proactive outlook to work
Other Information
What We Offer
- 25 days annual leave, plus 8 public holidays
- 1 day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
Employee Testimonial
“What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference.”
Steffi Korsah – Non-Academic Staff
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Please note: This role is not eligible for sponsorship.
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Faculty Administration Officer (CCCU) - Birmingham employer: GBS
Contact Detail:
GBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Faculty Administration Officer (CCCU) - Birmingham
✨Tip Number 1
Familiarise yourself with GBS's mission and values. Understanding their commitment to changing lives through education will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former Faculty Administration Officers at GBS. Engaging with them can provide insights into the role and the work culture, which can be invaluable when preparing for interviews.
✨Tip Number 3
Highlight your experience in administration services, especially in a higher education context. Be ready to discuss specific examples of how you've effectively managed student queries or administrative tasks in previous roles.
✨Tip Number 4
Prepare to demonstrate your organisational and conflict management skills. Think of scenarios where you've successfully navigated challenges in a busy environment, as this will show your ability to thrive under pressure.
We think you need these skills to ace Faculty Administration Officer (CCCU) - Birmingham
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Faculty Administration Officer position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles or experiences in higher education settings. Mention specific examples where you successfully managed student queries or administrative tasks.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples in your application that demonstrate your verbal and written communication abilities. Consider including instances where you effectively resolved conflicts or provided support to students.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your passion for education and your commitment to supporting students. Mention why you want to work at GBS and how your values align with their mission of changing lives through education.
How to prepare for a job interview at GBS
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Faculty Administration Officer. Familiarise yourself with the specific tasks mentioned in the job description, such as processing student information and maintaining clerical records. This will help you demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As this role requires excellent verbal and written communication skills, prepare examples of how you've effectively communicated in previous roles. Be ready to discuss how you handle student enquiries and resolve conflicts, as these are key aspects of the job.
✨Demonstrate Teamwork and Flexibility
Highlight your ability to work as part of a team and your flexibility in working hours. Share experiences where you've collaborated with colleagues or adapted to changing schedules, as this will show that you're a good fit for the dynamic environment at GBS.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers about the faculty's goals or challenges they face. This shows your genuine interest in the position and helps you assess if the role aligns with your career aspirations.
