JOB TITLE: Director of Faculty Operations
REPORTS TO TITLE: Dean of Faculty
BUSINESS FUNCTION/ SUB-FUNCTION: Provost Office / Academic
LOCATION: Any GBS UK campus
SALARY: £82,000-£92,000 plus benefits
Role Purpose
The Director of Faculty Operations is the senior professional services leader within the Faculty and is accountable for ensuring that the Faculty has the operational capability, resources, systems and processes required to deliver its strategic and operational objectives. Reporting to the Dean of Faculty, they will lead the Faculty's professional services functions, ensuring that operational delivery supports academic priorities, student success, institutional standards and awarding partner and regulatory requirements. The role is responsible for translating Faculty objectives into effective operational delivery through the leadership of operational teams, effective resource management, robust planning and performance management, and continuous operational improvement. The postholder provides the Dean with timely operational intelligence, performance information and risk assurance to support effective decision-making and Faculty performance. The Director of Faculty Operations maintains a visible leadership presence across all delivery locations and teaching schedules, ensuring the consistent delivery of services, operational standards and an equivalent student experience across the Faculty.
Areas Of Accountability
- Faculty Operations and Resource Management
- Student Success and Experience
- Performance, Planning and Continuous Improvement
- Quality Assurance, Compliance and Academic Administration
- Leadership and People Management
ROLE And RESPONSIBILITIES
Faculty Operations
- Lead Faculty operations across campuses, programmes and teaching schedules.
- Translate Faculty priorities and objectives into operational plans and resource requirements.
- Manage budgets, workforce planning, timetabling and operational resource allocation.
- Manage operational risks and maintain continuity of delivery.
- Resolve operational issues and drive operational efficiency and effectiveness.
Student Success
- Manage the Student Services function and Faculty student support operations.
- Maintain processes that support attendance, engagement, continuation, completion and re-enrolment.
- Implement operational interventions for students identified as being at risk.
- Deliver operational initiatives that improve student success and retention.
- Maintain a consistent student experience across the Faculty.
Performance, Planning and Continuous Improvement
- Develop Faculty operational plans and continuous improvement priorities.
- Maintain management information, performance reporting and operational dashboards.
- Provide performance, risk and exception reporting to the Dean and Faculty leadership team.
- Identify operational performance concerns and implement corrective action.
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Director of Faculty Operations employer: GBS
Global Banking School is an excellent employer, offering a dynamic work environment in the vibrant locations of East London and Manchester. With a strong focus on employee development and a commitment to quality assurance in education, staff enjoy opportunities for professional growth while contributing to meaningful improvements in the student experience. The supportive culture fosters collaboration and innovation, making it a rewarding place to build a career in academic quality and improvement.
