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- Tasks: Provide top-notch student advice and administration on campus.
- Company: Join GBS, a diverse and inclusive institution focused on enhancing student experiences.
- Benefits: Enjoy 25 days leave, flexible benefits, and a performance bonus.
- Why this job: Be part of a supportive team making a real impact on students' lives.
- Qualifications: Degree or equivalent, strong communication skills, and IT proficiency required.
- Other info: This role is part-time, with shifts across four days, perfect for students!
Overview
Customer Service Officer – Stratford (30 Hours) – Permanent / Part-time (30 hours). Location: Stratford-East London. Department: BIU & Customer Services. This role involves providing high quality student administration and one-stop shop student advice on campus, in collaboration with Facilities, Welfare and IT, to ensure a smooth and positive student experience at GBS.
This is a 4 days per week role with shift patterns:
- Wednesday: 10:30am-7:00pm
- Thursday: 10:30am-7:00pm
- Friday: 1:00pm-7:00pm
- Saturday: 10:30am-7:00pm
This role is not eligible for visa sponsorship!
Main responsibilities
- Provide high quality student administration and a \’one-stop shop\’ student advice service on campus in collaboration with other operational teams.
- Respond to enquiries from students, providing detailed information about available support.
- Apply sensitivity and discretion when handling confidential information and refer more complex issues to specialist staff.
- Respond promptly and accurately to email, phone, and in-person enquiries.
- Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.
What the role involves
- Degree or equivalent qualification in a relevant discipline.
- Exceptional interpersonal, verbal and written communication skills; ability to engage with students and staff from diverse backgrounds.
- Strong written communication with a professional and inclusive telephone manner.
- Ability to prioritise tasks and manage competing demands to meet deadlines.
- Meticulous attention to detail and strong administrative skills.
- Proficiency in Microsoft systems and general IT applications; ability to leverage technology to improve productivity and inclusivity.
- Ability to work to established KPIs and Service Level Agreements, delivering high-quality outcomes.
Other information / What we offer
- 25 days annual leave, plus 8 public holidays
- 1 extra day of leave per year of service, up to 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible benefits: Cycle to Work, Workplace Nursery, Techscheme and more
- Perks@Work discounts platform and wellbeing centre
- Reward and recognition programme
- £500 employee referral award
- Discretionary annual performance bonus
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work to create an environment where everyone feels welcomed.
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Customer Service Officer - Stratford (30 Hours) employer: GBS
Contact Detail:
GBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer - Stratford (30 Hours)
✨Tip Number 1
Familiarise yourself with the specific needs of students at GBS. Understanding their concerns and the types of support they seek will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your experience in customer service roles, especially those involving diverse groups. Be ready to share examples of how you've successfully handled enquiries or resolved issues in a fast-paced environment.
✨Tip Number 3
Demonstrate your proficiency with Microsoft systems and IT applications. Consider preparing a brief overview of how you've used technology to enhance productivity in previous roles.
✨Tip Number 4
Showcase your ability to work under pressure and manage competing demands. Prepare to discuss specific instances where you've prioritised tasks effectively to meet deadlines.
We think you need these skills to ace Customer Service Officer - Stratford (30 Hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your interpersonal skills and any previous roles where you engaged with diverse groups.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Mention your ability to handle confidential information and your experience with student support services.
Showcase Communication Skills: In your application, provide examples of your verbal and written communication skills. Consider including a brief anecdote about a time you successfully resolved a customer issue or provided support.
Highlight IT Proficiency: Since the role requires proficiency in Microsoft systems and general IT applications, mention any relevant software skills you possess. If you have experience using technology to improve productivity, be sure to include that as well.
How to prepare for a job interview at GBS
✨Showcase Your Communication Skills
As a Customer Service Officer, exceptional communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a scenario where you respond to a student's enquiry, so practice articulating your thoughts clearly and professionally.
✨Highlight Your Interpersonal Abilities
This role requires engaging with students from diverse backgrounds. Share examples from your past experiences where you've successfully interacted with different individuals. Emphasise your ability to empathise and connect with others, as this will be crucial in providing a positive student experience.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you handle complex issues or complaints. Prepare a few examples of challenges you've faced in previous roles and explain how you resolved them. This will show your potential employer that you can apply sensitivity and discretion when dealing with confidential information.
✨Familiarise Yourself with Technology
Since proficiency in Microsoft systems and general IT applications is essential, brush up on your tech skills before the interview. Be prepared to discuss how you've used technology to improve productivity in past roles, as this will highlight your ability to leverage tools effectively in a customer service environment.
