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- Tasks: Help students solve their problems and enhance their experience at GBS.
- Company: GBS, a leading higher education provider with multiple campuses.
- Benefits: 25 days leave, pension scheme, tuition reimbursement, and flexible perks.
- Other info: Join a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Degree or equivalent, strong communication, and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Department: Customer Services
Location: East London - Canary Wharf
Type of Contract: Permanent / Full Time (40 Hour)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation and also new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved. This role is not eligible for visa sponsorship!
What The Role Involves:
- Providing high quality student administration and ‘one-stop shop’ student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
- Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
- Applying sensitivity and discretion when dealing with confidential information and confidently referring more complex issues to specialist staff.
- Responding with speed and accuracy to email, phone, and in-person enquiries.
- Working flexibly as part of the Customer Services Team and being available for occasional evening and weekend work as required.
About You:
- Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
- Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
- Strong written communication abilities, including a professional and inclusive telephone manner.
- Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
- Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
- Strong organisational and administrative skills, contributing to smooth and efficient operations.
- Excellent problem‑solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
- Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
- Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.
What We Offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Customer Service Officer - Manchester employer: GBS
Contact Detail:
GBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer - Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GBS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your problem-solving skills. We want to see how you think on your feet!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft systems and any other tools mentioned in the job description. Being tech-savvy can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the GBS team.
We think you need these skills to ace Customer Service Officer - Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Officer role. Highlight your relevant experience and skills that match what we're looking for, especially in customer service and communication.
Showcase Your Communication Skills: Since this role requires exceptional written and oral communication, give examples of how you've effectively engaged with diverse groups. Use clear and professional language throughout your application to reflect this.
Be Detail-Oriented: Pay close attention to detail in your application. Double-check for any typos or errors, as accuracy is key in administrative roles. A polished application shows us you care about quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at GBS!
How to prepare for a job interview at GBS
✨Know the Company Inside Out
Before your interview, take some time to research GBS thoroughly. Understand their mission, values, and the specific programmes they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Officer, strong communication is key. Prepare examples of how you've successfully engaged with diverse groups in the past. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved issues or provided exceptional support. Be ready to discuss these scenarios in detail, highlighting your analytical skills and how you implemented effective solutions.
✨Prepare for Role-Specific Questions
Anticipate questions related to customer service and administration. Consider how you would handle various situations, such as dealing with difficult customers or managing multiple tasks. Practising your responses will help you feel more confident during the interview.