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- Tasks: Provide top-notch IT support to keep students and staff connected and learning smoothly.
- Company: Join a dynamic educational institution dedicated to changing lives through technology.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive work environment.
- Other info: Great career growth opportunities and a culture of mentorship and support.
- Why this job: Make a real impact on education while developing your IT skills in a vibrant campus setting.
- Qualifications: Knowledge of IT systems, troubleshooting, and a passion for helping others.
The predicted salary is between 13200 - 14750 £ per year.
Department: IT
Location: Birmingham
Type of Contract: Permanent / Part-Time (20 hours)
Salary: £13,200 to £14,750
What We Do: Our IT Team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution.
Our Vision: Changing Lives through Education
The Role: Do you consider yourself a skilled and proactive IT Technician? If so, you've landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption, by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students.
What The Role Involves:
- To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
- Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
- Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
- Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
- Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
About You:
- Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
- Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
- Experience of providing IT Support in person and remotely (by phone, online chat).
- Knowledge of service management systems and ITIL best practice.
- Knowledge of technical management, information analysis and of computer hardware/software systems.
- Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
- Knowledge with implementing, configuring, and testing solutions.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Campus IT Technician - Keep Students & Staff Connected employer: GBS
Contact Detail:
GBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Campus IT Technician - Keep Students & Staff Connected
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local meetups or tech events in Birmingham to meet potential employers and fellow tech enthusiasts. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to share it during interviews. Demonstrating your hands-on experience with troubleshooting and setting up equipment can really set you apart from other candidates.
✨Tip Number 3
Prepare for those technical questions! Brush up on your knowledge of internet security, data privacy, and the specific systems mentioned in the job description. Being able to discuss these topics confidently will show that you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Campus IT Technician - Keep Students & Staff Connected
Some tips for your application 🫡
Show Your Passion for IT: When you're writing your application, let us see your enthusiasm for technology and helping others. Share any relevant experiences that highlight your skills and how you’ve made a difference in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight your hands-on experience with IT support, troubleshooting, and any specific technologies mentioned in the role.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at GBS
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around internet security, data privacy, and the specific systems mentioned in the job description. Being able to discuss your hands-on experience with operating systems and troubleshooting will show that you're not just a theory person but someone who can get things done.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved IT issues in the past. Think of specific scenarios where you implemented corrective actions or escalated problems effectively. This will demonstrate your proactive approach and ability to handle challenges.
✨Understand the Role's Impact
This role is about empowering education, so be ready to discuss how your work as an IT Technician can enhance the learning experience for students and staff. Show enthusiasm for making a tangible impact and how you can contribute to a smooth operational environment.
✨Practice Your Communication Skills
Since you'll be providing face-to-face support, it's crucial to communicate clearly and effectively. Practice explaining technical concepts in simple terms, as you might need to help those who aren't tech-savvy. Good communication can set you apart from other candidates.