At a Glance
- Tasks: Support students' learning journeys and enhance their academic success.
- Company: GBS, a leading higher education provider with a focus on student support.
- Benefits: Competitive salary, generous leave, flexible benefits, and career development opportunities.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Make a real difference in students' lives while developing your own skills.
- Qualifications: Experience in academic coaching and strong communication skills required.
The predicted salary is between 32000 - 32000 € per year.
Department: Student Support
Location: Birmingham (On-Site)
Type of Contract: Maternity Cover (6 Month FTC)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing Lives through Education
Salary: £32,000 Per Annum
You will be required to work 40 hours per week. We provide day, evening and weekend classes. Therefore, your shifts can fall across these periods and there will be an expectation to work afternoons, evenings and weekends.
Please Note: this is a Maternity Cover FTC (6 Month contract)
The Role: Student Success Tutors (SSTs) provide direct support for assigned students/groups with student meetings, proactive holistic support, & coaching of students. You will also provide indirect support for assigned students/groups via email, phone and tracking of student academic performance with Faculty Manager as required.
To collaborate within the faculty and across departments to triage student problems and direct them to specialist services, enabling GBS colleagues to ensure an excellent experience for all students is delivered throughout their learning journey. You will help students through their learning journey and on to enhanced life opportunities, benefiting themselves, their families, communities, and society more broadly.
What The Role Involves:
- Support students in and outside of the classroom to increase student outcomes (attendance, submission rates, MEQ completion rates and student satisfaction).
- Have excellent working knowledge of GBS policies and procedures and academic regulations/extenuating circumstances for the assigned partnership.
- Student organisational and learning support: Be proactive in identifying and supporting students who may be at risk.
- Support students with workload management and life organisational skills.
- Contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back.
- Guide and signpost students towards further support as necessary.
- Follow up a student case with colleagues and the student to ensure relevant support is in place.
About You:
- Experience of working in FE/HE and in academic coaching.
- Experience of working in a widening participation environment or experience as a teaching assistant.
- Bachelor’s degree.
- Effective people, organisational and conflict management skills.
- Ability to be flexible to work days, evenings and weekends as required.
Desirable:
- Evidence of performance to the highest standards of professionalism within a student focused service approach.
- Excellent communication skills (verbal and written).
- Committed team player and able to work under pressure to tight timelines.
- Demonstrate a proactive outlook to work.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Please note: this role is not eligible for sponsorship!
Student Success Tutor - (Maternity Cover) UOS in Birmingham employer: GBS
At GBS, we pride ourselves on being an exceptional employer that prioritises the success and well-being of our staff and students alike. Located in Birmingham, our vibrant work culture fosters collaboration and professional growth, offering generous benefits such as 25 days annual leave, a workplace pension scheme, and opportunities for career development through tuition reimbursement. Join us in making a meaningful impact on students' lives while enjoying a supportive environment that values your contributions and encourages you to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Student Success Tutor - (Maternity Cover) UOS in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GBS on LinkedIn. A friendly chat can give us insider info about the role and the company culture, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and coaching. We should also think of examples from our past experiences that highlight our skills in helping students succeed.
✨Tip Number 3
Show off our passion for education! During the interview, let’s share why we believe in changing lives through education and how we can contribute to the success of students at GBS.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Student Success Tutor - (Maternity Cover) UOS in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Success Tutor role. Highlight your experience in academic coaching and any relevant skills that align with our mission of supporting students through their learning journey.
Showcase Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. Share examples of how you've effectively communicated with students or colleagues in the past to demonstrate your ability to connect with others.
Be Proactive in Your Approach:We love a proactive attitude! In your application, mention instances where you took the initiative to support students or improve processes. This will show us that you're ready to jump in and make a difference from day one.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at GBS
✨Know Your Stuff
Make sure you have a solid understanding of GBS's policies and procedures, especially those related to student support. Familiarise yourself with the academic regulations and any specific programmes they offer. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Experience
Be prepared to discuss your previous experience in further or higher education, particularly in academic coaching or support roles. Think of specific examples where you've helped students succeed, as this will demonstrate your capability and commitment to student success.
✨Demonstrate Flexibility
Since the role requires working evenings and weekends, be ready to discuss your availability and willingness to adapt your schedule. Highlight any past experiences where you've successfully managed flexible working hours, as this will reassure them that you can handle the demands of the job.
✨Engage with the Interviewers
During the interview, don't just answer questions—engage with your interviewers. Ask insightful questions about their approach to student support and how you can contribute to their vision of changing lives through education. This shows that you're proactive and genuinely interested in being part of their team.
