Admissions Manager in Birmingham

Department: Admissions

Location: Birmingham, West Midlands (On-site Working)

Type of Contract: Permanent

Working Pattern: Full-Time, 40hrs per week

Salary Range: £45,000-£47,500pa

Our Vision: Changing lives through education

GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

The Admissions Department supports the business by evaluating and enrolling qualified students. It manages processes applications, advising prospective students, and ensures that enrolment targets are met in line with company strategy.

The Role: Looking for a role where your work genuinely matters? Join our admissions team and play a key role in shaping the student experience from the very first interaction. This is your opportunity to support aspiring students, uphold academic standards, and help turn ambition into achievement. Reporting to the Director of UK Admissions, the Admissions Manager facilitates the admissions process, ensuring a connected and seamless approach for applicants. The Admissions Manager will be expected to contribute to the overall effective service delivery, providing information and support to ensure a high-quality admissions service is delivered to applicants and other stakeholders. Key to this role is the management of staff and providing information, advice and guidance to team members for the most effective service – ensuring consistency of assessments for applicants.

Please note, we are unable to offer sponsorship for this position.

What The Role Involves:

• To manage and support the wider admission team to ensure the provision of an effective and efficient admissions service for GBS.
• Support GBS in meeting its targets for recruitment across all programmes.
• Maintain a thorough knowledge of the GBS admissions policy, including assessment, selection and entry criteria.
• Ensure accurate input of applicant related data by the team and correction of applicant data to support statutory reporting requirements e.g. HESA Data Futures.
• Monitor service level agreements for enquiry through to offer acceptance to ensure effective processing to agreed turnaround times and accuracy of data inputted.
• Process applications, verify qualifications, and ensure the validity of decisions and authenticity of results in line with GBS' admissions policy.
• Lead on reviewing and submitting applications to university partners within agreed timeframes.
• Manage and review complex cases relating to eligibility, seeking advice from Director of UK Admissions and University partners where appropriate.
• Working closely with the Director of UK Admissions and other key stakeholders to ensure that all departmental/faculty admissions staff are consulted and briefed about university processes and procedures.
• Assist in managing workflow and resource allocation within the team to ensure that decisions are confirmed within agreed timeframes.
• Working closely with the Director of UK Admissions to highlight any issues that may impact on the allocation of resource within the team and flag peak periods of activity.
• Workload management of team - monitoring, setting objectives, adjusting team outputs as needed.
• Work closely with the Director of UK Admissions to ensure conversation strategies are properly implemented across all programmes.
• To support the Director of UK Admissions in providing regular updates based on the admissions dashboard.

Essential Skills And Experience:

• Degree, relevant professional qualification, or equivalent experience in relevant roles.
• Demonstrable experience of the workings of an Admissions or related team.
• Demonstrable experience of staff management or team leadership.
• Experience of dealing with a wide range of demanding individuals and of resolving problems quickly and calmly.
• Experience of being administratively self-sufficient and accustomed to exercising initiative.
• Experience of prioritising and ability to balance a diverse workload while working with precision.
• Taking a pro-active approach to forward planning whilst remaining flexible to changing needs.
• Strong leadership skills with the ability to generate ideas, inspire confidence and motivate others.
• Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines.
• Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.
• Able to establish and maintain productive professional relationships with colleagues and stakeholder groups.
• Ability to manage change and respond positively to new challenges.
• A flexible and adaptable attitude, including occasional evening and weekend working and off-site.
• Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively.

Desirable Skills And Experience:

• Project Management experience.
• Experience of Zoho CRM system.
• Knowledge of two or more languages.

What We Offer:

• 25 days annual leave, plus 8 public holidays.
• 1-day extra leave per year of service, up to a maximum of 5 days.
• Workplace pension scheme.
• Tuition reimbursement for career development courses.
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
• Perks@Work discounts platform, wellbeing centre and much more.
• Reward and recognition programme.
• £500 award employee referral scheme.
• Discretionary annual performance bonus.