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- Tasks: Support the admissions process and provide guidance to applicants in a dynamic environment.
- Company: GBS is a leading higher education provider with campuses across major UK cities.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a workplace pension scheme.
- Why this job: Join a diverse team dedicated to helping students achieve their educational goals.
- Qualifications: Experience in customer service and strong organisational skills are essential.
- Other info: We value diversity and welcome applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Admissions Officer role at GBS
Type of Contract: Permanent
GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Department: Admissions
Location: Birmingham (On-site)
What We Do: The Admissions Department supports the business by assessing all applicants and processing applications to facilitate enrolment. Working closely with recruitment teams and external partners, managing data for statutory returns, and ensuring processes align with industry standards while meeting enrolment targets and strategic goals.
The role: Reporting to the Admissions Manager the Admissions Officer will facilitate the admissions process while ensuring a connected and seamless approach to the service for applicants across the admissions service. The Admissions Officer will contribute to the overall effective service delivery of providing information and support to ensure a high-quality admissions service is provided to applicants and academic colleagues.
Please note: We are unable to offer sponsorship for this position.
Main Responsibilities
- To support and co-operate with the wider admission team to ensure the provision of an effective and efficient admissions service for GBS.
- To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.
- Ensure accurate input of applicant related data and correction of applicant exception reports using the student management information system; in preparation of statistical returns (such as HESA).
- Provide advice and guidance on course options to applicants and potential applicants verbally and in writing. Deal with all internal and external queries concerning the progress and status of an application.
- Provide a quality, customer focused first line, advisory and information service, giving initial support and guidance on admissions policies and procedures.
- Carry out initial checks on applications for a portfolio of courses, including but not limited to minimum entry requirements, criminal convictions, multiple application identification, immigration checks.
- Monitor the responses of applicants to decisions and update the information on the institution’s student record system.
Requirements
What Experience/Skills are required:
- Experience of dealing with a wide range of demanding individuals and of resolving problems quickly and calmly.
- A methodical and organised approach to work with a high level of accuracy and an eye for detail.
- Experience of prioritising and ability to balance a diverse workload while working with precision.
- Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines.
- Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.
- A flexible and adaptable attitude, including occasional evening and weekend working and off-site.
Desirable Experience/Skills:
- A general understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of admissions processes in maintaining student records and contribution to overall student experience.
Other Information
What We Offer
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
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Admissions Officer employer: GBS
Contact Detail:
GBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions Officer
✨Tip Number 1
Familiarise yourself with the admissions process in higher education. Understanding how applications are assessed and what criteria are important will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Network with current admissions professionals or attend relevant events. This can provide insights into the role and may even lead to valuable connections that could support your application.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully handled challenging situations. Being able to articulate these experiences will show your capability in managing demanding individuals.
✨Tip Number 4
Research GBS and its values thoroughly. Tailoring your approach to align with their commitment to equality, diversity, and inclusion will show that you are a good cultural fit for the organisation.
We think you need these skills to ace Admissions Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Admissions Officer position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in admissions or customer service roles. Showcase your ability to handle diverse workloads and resolve issues effectively, as these are key skills for this position.
Demonstrate Attention to Detail: Given the importance of accuracy in maintaining applicant records, ensure your application is free from errors. Double-check your CV and cover letter for spelling and grammatical mistakes before submission.
Showcase Your Customer Service Skills: Since the role involves providing a quality advisory service, include examples in your application that demonstrate your excellent customer service ethos and ability to communicate effectively with various stakeholders.
How to prepare for a job interview at GBS
✨Understand the Admissions Process
Familiarise yourself with the admissions process and the role of an Admissions Officer. Be prepared to discuss how you would handle various scenarios, such as dealing with applicant queries or managing data compliance.
✨Showcase Your Customer Service Skills
Since this role requires excellent customer service, think of examples from your past experiences where you successfully resolved issues or provided exceptional support. Highlight your ability to communicate effectively with diverse individuals.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage multiple tasks and prioritise your workload. You might want to share specific strategies or tools you use to stay organised, especially when working under pressure.
✨Research GBS and Its Values
Take some time to learn about GBS, its mission, and its commitment to diversity and inclusion. Being able to articulate why you want to work there and how your values align with theirs can make a strong impression.
