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- Tasks: Help students with their queries and ensure a smooth experience at GBS.
- Company: GBS, a leading higher education provider in the UK.
- Benefits: 25 days annual leave, flexible benefits, and career development support.
- Other info: Join a diverse team committed to equality and professional growth.
- Why this job: Make a real difference in students' lives while growing your career.
- Qualifications: Degree or equivalent, strong communication skills, and problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
Department: Customer Services
Location: East London
Type of Contract: Permanent / Part-time (30 Hours)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved. This is a 6 days per week role with shift patterns:
- Monday: 3pm – 8pm
- Tuesday: 3pm – 8pm
- Wednesday: 3pm – 8pm
- Thursday: 3pm - 8pm
- Friday: 4pm - 8pm
- Saturday: 9am - 3pm
This role is not eligible for visa sponsorship!
What the role involves:
- Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
- Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
- Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
- Respond with speed and accuracy to email, phone, and in-person enquiries.
- Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.
About You:
- Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
- Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
- Strong written communication abilities, including a professional and inclusive telephone manner.
- Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
- Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
- Strong organisational and administrative skills, contributing to smooth and efficient operations.
- Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
- Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
- Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Customer Service Officer (30 Hour) - East London (West End of London) employer: GBS UK
Contact Detail:
GBS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (30 Hour) - East London (West End of London)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GBS and its values. This will help you connect your experiences to what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves resolving customer issues, think of examples from your past where you’ve successfully tackled challenges. Be ready to share these during your interview to demonstrate your abilities.
✨Tip Number 3
Show off your communication skills! Whether it’s in person or over the phone, make sure you convey your thoughts clearly and confidently. Remember, you’ll be engaging with students from diverse backgrounds, so adaptability is key!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Officer (30 Hour) - East London (West End of London)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Officer role. Highlight your relevant experience and skills that match what we're looking for, especially in customer service and communication.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved issues in the past. We love candidates who can demonstrate their ability to think on their feet and provide effective solutions.
Be Professional Yet Personable: While we want you to be professional in your written application, don’t forget to let your personality shine through! We value interpersonal skills, so a friendly tone can go a long way.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at GBS UK
✨Know Your Stuff
Before the interview, make sure you understand GBS's mission and the role of a Customer Service Officer. Familiarise yourself with the types of support offered to students and think about how your skills can contribute to enhancing their experience.
✨Showcase Your Communication Skills
Since this role requires exceptional interpersonal skills, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with diverse groups in the past, whether through email, phone, or face-to-face interactions.
✨Problem-Solving Scenarios
Be ready to discuss specific instances where you've successfully resolved issues. Think of examples that highlight your analytical abilities and how you followed up to ensure customer satisfaction. This will demonstrate your problem-solving prowess.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the systems in place for student support, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.