Student Retention Officer - Manchester (Manchester)

About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UKs leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Changing lives through education. What We Do: You will be responsible in maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them. ROTA: Monday – Friday from 8:00/9:00 – 17:00/18:00 Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods Assist with the collection of operational data, and to proactively work to improve KPI performance Strong communication skills both in writing, over the phone and in person High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly. 25 days annual leave, plus 8 public holidays ~Workplace pension scheme ~ Tuition reimbursement for career development courses ~ Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more ~ Perks@Work discounts platform, wellbeing centre and much more ~ Reward and recognition programme ~500 award employee referral scheme ~ Discretionary annual performance bonus Everyone understands that what they do plays a role in helping students succeed. Steffi Korsah – Non-Academic Staff) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities.