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- Tasks: Build strong relationships with students and help them overcome learning barriers.
- Company: Dynamic educational institution focused on changing lives through education.
- Benefits: £30,000 salary, 25 days leave, flexible benefits, and career development support.
- Other info: Join a supportive team culture with excellent mentorship opportunities.
- Why this job: Make a real difference in students' lives while growing your career.
- Qualifications: Degree level education or equivalent experience in customer service roles.
The predicted salary is between 30000 - 30000 £ per year.
Department: Retention
Location: Leeds or Manchester (On-Site)
Type of Contract: Permanent
Our Vision: Changing Lives through Education
Salary: £30,000 Per Annum
The Role:
You will be responsible for maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them. This is an operational role which requires excellent customer service/communication skills, the ability to build strong relationships with students and colleagues, a high level of passion and care for your students and a proactive, problem-solving mindset.
What the role involves:
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods.
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage.
- Assist with the collection of operational data, and to proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About you:
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills both in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.” — Barbara Vargas (Professional Services Employee)
Please note: this role is not eligible for sponsorship!
Student Retention Officer (Headingley) employer: GBS UK
Contact Detail:
GBS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Retention Officer (Headingley)
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with students and staff. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. Focus on being clear, friendly, and approachable – just like you would be with students.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about how you can support students effectively. Think about what challenges students might face and how you could help them overcome those.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it gives you another chance to express your enthusiasm for the role and the company.
We think you need these skills to ace Student Retention Officer (Headingley)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting students shine through. We want to see how much you care about making a difference in their lives and how you can bring that energy to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for strong communication and relationship-building abilities, so give us examples that showcase these traits!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm comes across without overwhelming us with too much information.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GBS UK
✨Know Your Students
Before the interview, take some time to research the student demographics and challenges they face. Understanding their needs will help you demonstrate your ability to build strong relationships and support them effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with students or colleagues in the past. Whether it's resolving an issue over the phone or providing support in person, be ready to share specific instances that highlight your strong communication abilities.
✨Demonstrate Problem-Solving Mindset
Think of a few scenarios where you identified a problem and took proactive steps to resolve it. Be prepared to discuss these examples during the interview, as this role requires a proactive approach to overcoming barriers for students.
✨Familiarise Yourself with Policies
Make sure you have a good understanding of the rules and regulations relevant to the role. Being knowledgeable about the support services available will show your commitment to helping students navigate their educational journey.