At a Glance
- Tasks: Lead academic administration and enhance the student experience in a dynamic environment.
- Company: Join a forward-thinking institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive workplace culture.
- Other info: Opportunities for professional growth and a commitment to diversity and inclusion.
- Why this job: Shape the future of higher education while developing your leadership skills.
- Qualifications: Experience in higher education and strong organisational skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
Department: Registry
Location: Leeds, London, Birmingham, Manchester (On-Site)
Type of Contract: Fixed Term (12 Months Contract) / Full Time
Salary: £30,000-£35,000
What We Do: Our Registry department supports every stage of the student journey by managing records, enrolment, assessments, and graduation to ensure a smooth, accurate and high-quality experience for all our students.
Our Vision: Changing Lives through Education
The Role: As a Senior Academic Services Administrator, you will play a vital role in shaping the student experience by leading high-quality academic administration, ensuring smooth academic operations and serving as a key link between faculty, students and institutional success. If you have outstanding organisational skills, strong leadership skills and are passionate about improving higher education services, why don't you join us in creating a memorable academic journey for all our students!
The Senior Academic Services Administrator will provide support to the Associate Registrar (Academic Services) and Academic Services Manager. You will supervise the Academic Services Administrators and take responsibility for various areas of Academic Services.
This role is not eligible for visa sponsorship!
What the Role Involves:
- Responsibility for the supervision of Academic Services Administrators and training new members of staff
- Delegate workload to the Academic Services Administrator to support the overall delivery of Academic Services tasks
- Collation and distribution of information from partner agencies
- Collating and storing highly confidential documentation
- Co-ordinate and support the preparation of Assessment Boards, Exams, Enrolment and other areas of Academic Services
- Ensure all information relating to the information stored onto the Student Management System is accurate
- Daily checking of Power BI reports to ensure the accuracy and quality of data stored within Thesis, highlighting any areas of concern to the Academic Services Leadership Team
- Responsibility for ensuring the accuracy of the curriculum information stored on Thesis and regularly checking the information stored on the student record
- To be involved with the organisation and operation of Awards Ceremonies
- To deal with queries by telephone, letter, e-mail and face to face from academic and professional services colleagues and students in relation to a number of Registry issues
- To undertake other appropriate duties as required by the Associate Registrar (Academic Services) or Academic Services Manager
About You:
- Higher Education experience
- Experience of supervising or managing people
- Ability to manage the workload of your team and yourself
- Customer/student focused approach
- Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail
- Excellent communication skills via email and telephone as well as confidence in dealing with all levels of staff
- Excellent attention to detail
- Ability to work well as part of a team
- Ability to work under pressure and to deadlines
- The post holder must be flexible, approachable, and helpful with a strong customer service ethic
- Ability to handle confidential and sensitive information, within the requirements of GDPR
- At peak periods a willingness to work additional hours as necessary to ensure deadlines are met and a willingness to accept travel between university sites and occasional travel off-site.
Desirable:
- Ability to use initiative and judgement to resolve matters
- A can-do attitude with well-developed problem-solving skills.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”— Barbara Vargas (Professional Services Employee)
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Senior Administrator - Academic Services (Fixed Term) (Holborn) employer: GBS UK
At GBS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that fosters professional growth and development. As a Senior Administrator in our Academic Services team, you will benefit from a competitive salary, generous annual leave, and a range of flexible benefits designed to enhance your work-life balance. Join us in Holborn, where your contributions will directly impact the student experience and help shape the future of higher education.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Administrator - Academic Services (Fixed Term) (Holborn)
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the academic services field. They can give you insider tips on what the role really involves and might even refer you for the position.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show us that you’re not just interested in the job, but also in how you can contribute to our vision of changing lives through education.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and teamwork. We want to see how you handle pressure and manage workloads, so be ready to share specific examples from your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for us.
We think you need these skills to ace Senior Administrator - Academic Services (Fixed Term) (Holborn)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Administrator role. Highlight your relevant experience in higher education and any leadership roles you've held. We want to see how you can contribute to shaping the student experience!
Show Off Your Skills:Don’t hold back on showcasing your organisational and IT skills! Mention your proficiency in MS Office, especially Excel, and any experience with data management systems. We love a candidate who pays attention to detail and can handle confidential information.
Be Personable:Remember, communication is key! Use a friendly tone in your application and demonstrate your customer-focused approach. We’re looking for someone who can connect with students and staff alike, so let your personality shine through.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at GBS UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Senior Academic Services Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as supervising staff and managing academic records. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Since this role involves supervising other administrators, be prepared to discuss your leadership experience. Think of specific examples where you've successfully managed a team or improved processes. Highlight your ability to delegate effectively and support your colleagues, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations in the role. For instance, you might be asked how you would deal with a data discrepancy in the Student Management System. Practise articulating your thought process and problem-solving skills, as these are crucial for the position.
✨Emphasise Your Customer Service Ethic
The role requires a strong customer/student-focused approach, so be ready to share examples of how you've provided excellent service in previous roles. Discuss how you handle queries and ensure a positive experience for students and staff alike. This will show that you align with the organisation's values.
