Department: RegistryLocation: Leeds, London, Birmingham, Manchester (On-Site)Type of Contract: Fixed Term (12 Months Contract) / Full TimeSalary: £30,000-£35,000What We Do: Our Registry department supports every stage of the student journey but managing records, enrolment, assessments, and graduation to ensure a smooth, accurate and high quality experience of all our students. Our Vision: Changing Lives through EducationThe Role: As a Senior Academic Services Administrator, you will play a vital role in shaping the student experience by leading high quality academic administration, ensuring smooth academic operations and serving as a key link between faculty, students and institutional success. If you have outstanding organisational skills, a strong leadership skill and is passionate about improving higher education services, why don't you join us in creating a memorable academic journey for all our students!The Senior Academic Services Administrator will provide support to the Associate Registrar (Academic Services) and Academic Services Manager. You will supervise the Academic Services Administrators and to take responsibility for various areas of Academic Services.This role is not eligible for visa sponsorship! What the Role Involves:Responsibility for the supervision of Academic Services Administrators and training new members of staff Delegate workload to the Academic Services Administrator to support the overall delivery of Academic Services tasks Collation and distribution of information from partner agencies Collating and storing highly confidential documentation Co Ordinate and Support the preparation of Assessment Boards, Exams, Enrolment and other areas of Academic Services Ensure all information relating to the information stored onto the Student Management System is accurate Daily checking of Power BI reports to ensure the accuracy and quality of data stored within Thesis, highlighting any areas of concern to the Academic Services Leadership Team Responsibility for ensuring the accuracy of the curriculum information stored on Thesis and regularly checking the information stored on the student record To be involved with the organisation and operation of Awards Ceremonies To deal with queries by telephone, letter, e-mail and face to face from academic and professional services colleagues and students in relation to a number of Registry issues To undertake other appropriate duties as required by the Associate Registrar (Academic Services) or Academic Services Manager About You:Higher Education experience Experience of supervising or managing people Ability to manage the workload of your team and yourself Customer/student focused approach Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook MailExcellent communication skills via email and telephone as well as confident in dealing with all levels of staffExcellent attention to detail • Ability to work well as part of a team Ability to work under pressure and to deadlines The post holder must be flexible, approachable, and helpful with a strong customer service ethic Ability to handle confidential and sensitive information, within the requirements of GDPR At peak periods a willingness to work additional hours at peak periods as necessary to ensure deadlines are met and a willingness to accept travel between university sites and occasional travel off-site.Desirable:Ability to use initiative and judgement to resolve matters A can-do attitude with well-developed problem-solving skills. What we offer:25 days annual leave, plus 8 public holidays1-day extra leave per year of service, up to a maximum of 5 daysWorkplace pension schemeTuition reimbursement for career development coursesFlexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much morePerks@Work discounts platform, wellbeing centre and much moreReward and recognition programme£500 award employee referral schemeDiscretionary annual performance bonus “GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”— Barbara Vargas (Professional Services Employee)GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Senior Administrator - Academic Services (Fixed Term) (City of Westminster)
