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- Tasks: Help students solve their problems and enhance their experience at GBS.
- Company: GBS, a leading higher education provider with a focus on student success.
- Benefits: 25 days leave, flexible benefits, tuition reimbursement, and a supportive work environment.
- Other info: Join a diverse team committed to equality and professional growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Degree or equivalent, strong communication skills, and problem-solving abilities.
The predicted salary is between 20000 - 25000 £ per year.
Department: Customer Services
Location: Manchester
Type of Contract: Permanent / Part-time (30 Hours)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved. This role is not eligible for visa sponsorship!
What the role involves:
- Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
- Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
- Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
- Respond with speed and accuracy to email, phone, and in-person enquiries.
- Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.
About You:
- Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
- Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
- Strong written communication abilities, including a professional and inclusive telephone manner.
- Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
- Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
- Strong organisational and administrative skills, contributing to smooth and efficient operations.
- Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
- Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
- Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Customer Service Officer (30 Hours) - Manchester (Salford) employer: GBS UK
Contact Detail:
GBS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (30 Hours) - Manchester (Salford)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GBS on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your problem-solving skills with us.
✨Tip Number 3
Show off your communication skills! During the interview, engage with your interviewer as if they were a student. This will demonstrate your ability to connect with diverse backgrounds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the GBS team.
We think you need these skills to ace Customer Service Officer (30 Hours) - Manchester (Salford)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Officer role. Highlight your relevant experience and skills that match what we're looking for, like your communication abilities and problem-solving skills.
Showcase Your Interpersonal Skills: Since this role involves engaging with students from diverse backgrounds, let us know about your experience in similar environments. Share examples of how you've effectively communicated and resolved issues in the past.
Be Detail-Oriented: Attention to detail is key! Ensure your application is free from typos and errors. This shows us you care about quality and accuracy, which are crucial for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GBS UK
✨Know the Company Inside Out
Before your interview, take some time to research GBS and its mission of 'Changing Lives through Education'. Understand their courses and how they support students. This will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Officer, strong communication is key. Prepare examples that demonstrate your exceptional interpersonal skills. Think about times when you effectively resolved issues or communicated complex information clearly.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully solved problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your analytical skills and ability to implement effective resolutions.
✨Prepare for Role-Specific Scenarios
Anticipate questions related to handling student enquiries and managing confidential information. Practice how you would respond to various scenarios, showcasing your attention to detail and organisational skills, which are crucial for this role.