Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong relationships with students and help them overcome learning barriers.
- Company: GBS, a leading higher education provider with a mission to change lives through education.
- Benefits: £30,000 salary, 25 days leave, flexible benefits, and career development support.
- Why this job: Make a real difference in students' lives while working in a collaborative environment.
- Qualifications: Degree level education or equivalent experience, strong communication skills, and team spirit.
- Other info: Dynamic role covering afternoons, evenings, and weekends with excellent growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Department: Retention
Location: London, Leeds, Manchester or Birmingham (On-site)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing lives through education.
Salary: £30,000 Per Annum
What We Do: You will be responsible for maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them.
ROTA: Please note, this role covers weekends, evenings and afternoons: Wednesday - Friday 11:00 - 20:30, Saturday - Sunday 9:00 - 16:00
About the Role:
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods.
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage.
- Assist with the collection of operational data, and to proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About you:
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills both in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1 day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Student Retention Officer - (Afternoons, Evenings & Weekends) in Reading employer: GBS UK
Contact Detail:
GBS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Retention Officer - (Afternoons, Evenings & Weekends) in Reading
✨Tip Number 1
Get to know the company inside out! Research GBS, its values, and its mission. When you understand what makes us tick, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with students face-to-face and over the phone, role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be proactive! Think about potential challenges students might face and come up with ideas on how to support them. This shows initiative and that you're already thinking like a Student Retention Officer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference for students.
We think you need these skills to ace Student Retention Officer - (Afternoons, Evenings & Weekends) in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Retention Officer role. Highlight your experience in building relationships and supporting students, as this is key to what we do at GBS.
Showcase Your Communication Skills: Since strong communication is a must-have for this role, give examples of how you've effectively communicated with students or clients in the past. We want to see your ability to connect both in writing and verbally!
Demonstrate Your Problem-Solving Skills: In your application, share specific instances where you've identified and resolved issues for students or customers. This will show us that you can proactively tackle challenges, which is crucial for our mission.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and helps us keep track of all applications efficiently!
How to prepare for a job interview at GBS UK
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of GBS and its mission to change lives through education. Familiarise yourself with the courses offered and the challenges students might face. This will help you demonstrate your passion for supporting students and your commitment to their success.
✨Show Off Your Communication Skills
As a Student Retention Officer, strong communication is key. Practice articulating your thoughts clearly and confidently. Think about examples from your past experiences where you've successfully communicated with students or resolved issues. This will show that you can build those vital relationships.
✨Be Ready to Problem-Solve
Prepare for situational questions that assess your problem-solving skills. Think of specific instances where you've identified barriers and developed plans to overcome them. Highlight your ability to adapt and work collaboratively with others to achieve positive outcomes for students.
✨Demonstrate Your Team Spirit
GBS values teamwork, so be ready to discuss how you've contributed to a positive team culture in previous roles. Share examples of how you've supported colleagues or worked together to meet objectives. This will show that you're not just focused on individual success but also on the team's achievements.
