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- Tasks: Lead a team to support students and enhance their learning experience.
- Company: A forward-thinking educational institution dedicated to student success.
- Benefits: Generous annual leave, pension scheme, and tuition reimbursement for career growth.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Degree level education or equivalent experience in customer service roles.
- Other info: Join a collaborative environment focused on equality and inclusion.
The predicted salary is between 30000 - 38000 £ per year.
Department: Retention
Location: London, Leeds, Manchester or Birmingham (On-site)
Our Vision: Changing lives through education.
Salary: £35,000 - £38,000 Per Annum
What We Do: This is a hands-on, customer-focused leadership role where you will lead and motivate a team of Student Retention Officers dedicated to supporting students to succeed. You’ll oversee day-to-day operations while working collaboratively with your team to proactively identify and remove barriers to learning, ensuring every student feels supported, engaged, and able to progress.
About the Role:
- Ensure strong and effective operational processes are in place, identifying and improving them where necessary
- Coaching and mentoring staff, including supporting their communication style and problem solving ability, including providing support on phone manner
- Be an effective team leader, working to ensure your team deliver on their KPIs
- Be their first point of contact for the operational activities, managing the workload of your team and directing workflow to ensure high levels of operational delivery
- Provide weekly updates on performance, alongside plans to address areas of weakness
- Build strong relationships with faculties and support teams
About you:
- Educated to degree level or equivalent experience in an operational or customer service focused role
- Excellent written and oral communication skills
- Relevant experience and the ability to demonstrate the impact in an operational/customer service focused role
- High levels of computer literacy and proficiency in Excel and an ability to learn quickly
- Experience working with and learning new IT platforms
- The ability to develop and lead high performing teams, and experience managing these teams
- Coaching and mentoring skills
- The ability to demonstrate process mapping or continuous improvement skills
- The ability to generate and analyse reports, coming up with actions plans in order to impact data
What We Offer:
- 25 days annual leave, plus 8 public holidays
- 1 day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Please note: This role is not eligible for sponsorship!
Senior Student Retention Officer in Reading employer: GBS UK
Contact Detail:
GBS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Student Retention Officer in Reading
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in similar roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you align with our mission of changing lives through education, so think about examples that showcase your passion for student success.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We love authenticity, so let your personality shine through while demonstrating your skills and experience.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a great way to express your appreciation and reiterate your enthusiasm for the role. Plus, it keeps you fresh in our minds!
We think you need these skills to ace Senior Student Retention Officer in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Student Retention Officer role. Highlight your relevant experience in operational or customer service roles, and don’t forget to showcase your coaching and mentoring skills!
Showcase Your Communication Skills: Since excellent written and oral communication is key for this position, ensure your application reflects this. Use clear, concise language and structure your documents well to demonstrate your ability to communicate effectively.
Highlight Team Leadership Experience: We want to see your experience in leading high-performing teams. Share specific examples of how you've motivated your team, managed workloads, and achieved KPIs in your previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at GBS UK
✨Know Your Stuff
Make sure you understand the role of a Senior Student Retention Officer inside out. Familiarise yourself with the key responsibilities, like coaching your team and improving operational processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your team or improved their performance. Be ready to discuss your coaching style and how you handle challenges, as this role is all about leading others effectively.
✨Be Data Savvy
Since the job involves generating and analysing reports, brush up on your Excel skills and be prepared to discuss how you've used data to drive decisions in previous roles. You might even want to bring a sample report or two to demonstrate your analytical abilities.
✨Connect with Their Mission
The company values creating positive outcomes for students, so make sure you express your passion for education and student success during the interview. Share any relevant experiences that highlight your commitment to helping students thrive, as this will resonate well with the interviewers.
