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- Tasks: Support students in their learning journey and enhance their academic success.
- Company: GBS, a leading higher education provider with a focus on student support.
- Benefits: 25 days annual leave, flexible benefits, and tuition reimbursement for career development.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Experience in academic coaching and a Bachelor's degree required.
- Other info: Join a supportive team dedicated to equality, diversity, and inclusion.
Department: Student Support
Location: Manchester (On-Site)
Type of Contract: Part Time (20 Hours)
ROTA: 20 hours per week ranging across the below shift times:
- Thursdays: 4pm - 8pm
- Fridays: 4pm - 8pm
- Saturdays: 9.30am - 3.30pm
- Sundays: 9.30am - 3.30pm
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing Lives through Education
The Role: Student Success Tutors (SSTs) provide direct support for assigned students/groups with student meetings, proactive holistic support, & coaching of students. You will also provide indirect support for assigned students/groups via email, phone and tracking of student academic performance with Faculty Manager as required.
To collaborate within the faculty and across departments to triage student problems and direct them to specialist services, enabling GBS colleagues to ensure an excellent experience for all students is delivered throughout their learning journey. You will help students through their learning journey and on to enhanced life opportunities, benefiting themselves, their families, communities, and society more broadly.
What the role involves:
- Support students in and outside of the classroom to increase student outcomes (attendance, submission rates, MEQ completion rates and student satisfaction).
- Have excellent working knowledge of GBS policies and procedures and academic regulations/extenuating circumstances for the assigned partnership. For example, knowledge of intercalation/top up opportunities.
- Be proactive in identifying and supporting students who may be at risk. This will include finding students before or after class, calling students, and following up with students once support/initiatives are put in place.
- Support students with workload management and life organisational skills. Contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back.
- Guide and signpost students towards further support as necessary. Follow up a student case with colleagues and the student to ensure relevant support is in place.
About you:
- Experience of working in FE/HE and in academic coaching.
- Experience of working in a widening participation environment or experience as a teaching assistant.
- Bachelors degree.
- Effective people, organisational and conflict management skills.
- Ability to be flexible to work days, evenings and weekends as required.
Desirable:
- Evidence of performance to the highest standards of professionalism within a student focused service approach.
- Excellent communication skills (verbal and written).
- Committed team player and able to work under pressure to tight timelines.
- Demonstrate a proactive outlook to work.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career. Barbara Vargas (Professional Services Employee)
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Student Success Tutor - Manchester (Part Time) (Manchester) employer: GBS UK
Contact Detail:
GBS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Success Tutor - Manchester (Part Time) (Manchester)
✨Tip Number 1
Network like a pro! Reach out to current or former Student Success Tutors on LinkedIn or through your university connections. Ask them about their experiences and any tips they might have for acing the interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and coaching. Think about specific examples from your past experiences that showcase your skills in helping students succeed.
✨Tip Number 3
Show your passion for education during the interview! Talk about why you want to help students and how you can contribute to their success. This will make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at GBS.
We think you need these skills to ace Student Success Tutor - Manchester (Part Time) (Manchester)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Success Tutor role. Highlight your relevant experience in academic coaching and how it aligns with our mission of supporting students through their learning journey.
Showcase Your Skills: We want to see your excellent communication skills shine through! Use clear, concise language and provide examples of how you've effectively supported students or managed conflicts in the past.
Be Proactive: Demonstrate your proactive approach in your application. Share instances where you identified and supported students at risk, as this is a key part of the role. We love seeing candidates who take initiative!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at GBS!
How to prepare for a job interview at GBS UK
✨Know Your Stuff
Make sure you have a solid understanding of GBS's policies and procedures, especially those related to student support. Familiarise yourself with the role of a Student Success Tutor and how it impacts students' learning journeys.
✨Show Your Passion
During the interview, express your enthusiasm for helping students succeed. Share specific examples from your past experiences where you've made a difference in a student's academic journey or provided effective support.
✨Be Ready to Collaborate
Since the role involves working closely with faculty and other departments, be prepared to discuss how you would approach collaboration. Think of examples where teamwork led to positive outcomes in your previous roles.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the organisation. This shows your genuine interest and helps you understand how you can contribute to the team and the students' success.