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- Tasks: Provide top-notch IT support to students and staff, ensuring smooth tech operations.
- Company: Join a dynamic institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive work environment.
- Other info: Great career growth opportunities in a diverse and inclusive workplace.
- Why this job: Make a real impact on education while developing your IT skills.
- Qualifications: Knowledge of IT systems, troubleshooting, and excellent communication skills.
The predicted salary is between 27500 - 29500 £ per year.
Department: IT
Location: Manchester
Type of Contract: Permanent / Full-Time
Salary: £27,500-£29,500
What We Do: Our IT team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution.
Our Vision: Changing Lives through Education
The Role: Do you consider yourself a skilled and proactive IT technician? If so, you've landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students.
What the Role Involves:
- To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
- Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
- Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
- Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
- Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
About You:
- Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
- Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
- Experience of providing IT Support in person and remotely (by phone, online chat).
- Knowledge of service management systems and ITIL best practice.
- Knowledge of technical management, information analysis and of computer hardware/software systems.
- Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
- Knowledge with implementing, configuring, and testing solutions.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
IT Technician - Manchester (Manchester) employer: GBS UK
Contact Detail:
GBS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician - Manchester (Manchester)
✨Tip Number 1
Network like a pro! Reach out to current IT technicians or professionals in your area. A friendly chat can lead to insider info about job openings and even referrals. Don’t be shy, we’re all in this together!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of past troubleshooting successes or projects you've worked on. We want to see how you can make an impact!
✨Tip Number 3
Be proactive! If you spot a tech issue during your interview or networking events, mention how you would tackle it. This shows your problem-solving mindset and that you’re ready to jump in and help right away.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there. Let’s get you on board with us at GBS!
We think you need these skills to ace IT Technician - Manchester (Manchester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight your relevant skills and experiences that match what we’re looking for, like your hands-on experience with operating systems and troubleshooting.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting education through technology and how your proactive approach can make a difference at GBS.
Showcase Your Technical Skills: Don’t forget to mention your knowledge of internet security, data privacy, and any relevant certifications like CompTIA Network+ or Security+. We want to see how you can contribute to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at GBS UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around operating systems, network administration, and troubleshooting. Be ready to discuss specific experiences where you've solved IT issues or set up equipment, as this will show your hands-on expertise.
✨Showcase Your Communication Skills
As an IT Technician, you'll be the first point of contact for students and staff. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate effectively, both verbally and in writing, as this is crucial for providing excellent support.
✨Understand Their Vision
Familiarise yourself with the institution's vision of 'Changing Lives through Education'. Think about how your role as an IT Technician contributes to this mission. Be prepared to share your thoughts on how technology can enhance the learning experience for students.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare examples of past experiences where you had to troubleshoot a technical issue or manage a challenging situation. This will help you demonstrate your proactive approach and ability to think on your feet.