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- Tasks: Build strong relationships with students and help them overcome learning barriers.
- Company: GBS, a leading higher education provider with a mission to change lives through education.
- Benefits: £30,000 salary, 25 days leave, flexible benefits, and a supportive work culture.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic environment.
- Qualifications: Degree level education or equivalent experience, strong communication, and teamwork skills.
- Other info: Join a collaborative team dedicated to student success and continuous improvement.
The predicted salary is between 24000 - 36000 £ per year.
Department: Retention
Location: London, Leeds, Manchester or Birmingham (On-site)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing lives through education.
Salary: £30,000 Per Annum
What We Do: You will be responsible for maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them.
ROTA: Please note, this role covers weekends, evenings and afternoons: Wednesday - Friday 11:00 - 20:30, Saturday - Sunday 9:00 - 16:00
About the Role:
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods.
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage.
- Assist with the collection of operational data, and to proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About you:
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills both in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1 day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Student Retention Officer - (Afternoons, Evenings & Weekends) in Luton employer: GBS UK
Contact Detail:
GBS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Retention Officer - (Afternoons, Evenings & Weekends) in Luton
✨Tip Number 1
Get to know the company inside out! Research GBS, its values, and its mission. When you understand what makes us tick, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with students face-to-face and over the phone, role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show your passion for student success! Think of examples from your past where you've helped others overcome challenges. This will demonstrate your commitment to our mission of changing lives through education.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at GBS.
We think you need these skills to ace Student Retention Officer - (Afternoons, Evenings & Weekends) in Luton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting students shine through. We want to see that you genuinely care about making a difference in their lives and are committed to helping them overcome challenges.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Use examples from your past roles that demonstrate your ability to build relationships and resolve issues, as these are key to the Student Retention Officer role.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively, so we can quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at GBS.
How to prepare for a job interview at GBS UK
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of GBS and its mission to change lives through education. Familiarise yourself with the courses offered and the challenges students might face. This will help you demonstrate your passion for supporting students and your commitment to their success.
✨Show Off Your Communication Skills
As a Student Retention Officer, strong communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common interview questions with a friend or family member to refine your responses and ensure you can convey your ideas effectively, whether in writing, over the phone, or face-to-face.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations involving students. Think about past experiences where you've successfully resolved issues or built relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Demonstrate Your Team Spirit
GBS values collaboration, so be ready to discuss how you work well in a team. Share examples of how you've contributed positively to team culture in previous roles. Highlight your adaptability and willingness to support colleagues, as this will show that you're a great fit for their environment.
