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- Tasks: Help students with their queries and ensure a smooth experience at GBS.
- Company: GBS, a leading higher education provider in the UK.
- Benefits: 25 days leave, flexible benefits, and career development support.
- Other info: Join a diverse team committed to equality and professional growth.
- Why this job: Make a real difference in students' lives while growing your career.
- Qualifications: Degree or equivalent, strong communication skills, and problem-solving abilities.
The predicted salary is between 12 - 15 £ per hour.
Department: Customer Services
Location: East London
Type of Contract: Permanent / Part-time (30 Hours)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved. This is a 6 days per week role with shift patterns:
- Monday: 3pm – 8pm
- Tuesday: 3pm – 8pm
- Wednesday: 3pm – 8pm
- Thursday: 3pm - 8pm
- Friday: 4pm - 8pm
- Saturday: 9am - 3pm
This role is not eligible for visa sponsorship!
What the role involves:
- Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
- Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
- Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
- Respond with speed and accuracy to email, phone, and in-person enquiries.
- Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.
About You:
- Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
- Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
- Strong written communication abilities, including a professional and inclusive telephone manner.
- Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
- Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
- Strong organisational and administrative skills, contributing to smooth and efficient operations.
- Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
- Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
- Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Customer Service Officer (30 Hour) - East London (London) employer: GBS UK
Contact Detail:
GBS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (30 Hour) - East London (London)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GBS and its values. Understanding their mission of 'Changing Lives through Education' will help you connect your experiences to what they’re looking for in a Customer Service Officer.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves resolving customer issues, think of examples from your past where you’ve successfully tackled challenges. Be ready to share these during your interview to show you can handle the pressure.
✨Tip Number 3
Show off your communication skills! Whether it’s in person or over the phone, being able to engage effectively with students is key. Practice speaking clearly and confidently about your experiences, and don’t forget to listen actively during the conversation.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up at GBS. Don’t miss out!
We think you need these skills to ace Customer Service Officer (30 Hour) - East London (London)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Officer role. Highlight your relevant experience and skills that align with what we’re looking for, especially your communication and problem-solving abilities.
Showcase Your Interpersonal Skills: Since this role involves engaging with students from diverse backgrounds, it’s crucial to demonstrate your exceptional interpersonal skills. Share examples of how you've effectively communicated or resolved issues in previous roles.
Be Detail-Oriented: Attention to detail is key in this position. When you submit your application, double-check for any typos or errors. A polished application reflects your meticulous nature and commitment to quality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at GBS UK
✨Know Your Stuff
Before the interview, make sure you understand GBS's mission and the role of a Customer Service Officer. Familiarise yourself with their services and how they support students. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
As a Customer Service Officer, you'll need to communicate effectively with diverse individuals. Practice articulating your thoughts clearly and concisely. Consider preparing examples of past experiences where you successfully resolved issues or provided excellent service.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or resolved conflicts. Be ready to discuss your thought process and the steps you took to find solutions. This will highlight your analytical skills and ability to handle customer inquiries efficiently.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.