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- Tasks: Build strong relationships with students and help them overcome learning barriers.
- Company: Join a dynamic educational institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive work environment.
- Other info: Great opportunities for professional growth and mentorship.
- Why this job: Make a real difference in students' lives while developing your career.
- Qualifications: Degree level education or equivalent experience in customer service roles.
The predicted salary is between 30000 - 30000 £ per year.
Department: Retention
Location: Leeds or Manchester (On-Site)
Type of Contract: Permanent
Our Vision: Changing Lives through Education
Salary: £30,000 Per Annum
The Role:
You will be responsible for maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them. This is an operational role which requires excellent customer service/communication skills, the ability to build strong relationships with students and colleagues, a high level of passion and care for your students and a proactive, problem-solving mindset.
What the role involves:
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods.
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage.
- Assist with the collection of operational data, and to proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About you:
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills both in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Please note: this role is not eligible for sponsorship!
Student Retention Officer (Leeds) employer: GBS UK
Contact Detail:
GBS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Retention Officer (Leeds)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and retention. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion for education during interviews. Share personal stories that highlight your commitment to helping students overcome challenges. It’s all about making that connection!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great way to reiterate your fit for the position.
We think you need these skills to ace Student Retention Officer (Leeds)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for education and student support shine through. We want to see how much you care about helping students overcome their barriers to learning.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Use examples that demonstrate your strong communication skills and ability to build relationships, as these are key for us.
Be Proactive: In your written application, showcase your proactive problem-solving mindset. Share instances where you've identified issues and taken the initiative to resolve them, as this aligns with our values at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GBS UK
✨Know Your Students
Before the interview, take some time to research the common barriers students face in their learning journey. This will help you demonstrate your understanding of their needs and how you can support them effectively.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you've successfully communicated with students or colleagues, highlighting your ability to build strong relationships.
✨Be Proactive in Problem-Solving
Prepare to discuss specific instances where you've identified issues and taken the initiative to resolve them. This will showcase your proactive mindset and commitment to continuous improvement, which is crucial for this role.
✨Familiarise Yourself with Policies
Brush up on the rules and regulations relevant to the faculty you'll be working with. Being knowledgeable about the support systems available will not only impress your interviewers but also show your dedication to helping students succeed.