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- Tasks: Provide top-notch IT support to students and staff, ensuring smooth tech operations.
- Company: Join a dynamic institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a supportive work environment.
- Other info: Great career growth opportunities and a culture of mentorship and support.
- Why this job: Make a real impact on education while developing your IT skills in a vibrant setting.
- Qualifications: Proactive IT skills, knowledge of security principles, and hands-on tech experience required.
The predicted salary is between 27500 - 29500 £ per year.
Department: IT
Location: Manchester
Type of Contract: Permanent / Full-Time
Salary: £27,500-£29,500
What We Do: Our IT team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution.
Our Vision: Changing Lives through Education
The Role: Do you consider yourself a skilled and proactive IT technician? If so, you've landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students.
What the Role Involves:
- To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
- Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
- Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
- Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
- Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
About You:
- Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
- Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
- Experience of providing IT Support in person and remotely (by phone, online chat).
- Knowledge of service management systems and ITIL best practice.
- Knowledge of technical management, information analysis and of computer hardware/software systems.
- Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
- Knowledge with implementing, configuring, and testing solutions.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
IT Technician - Manchester (Cheetham Hill) employer: GBS UK
Contact Detail:
GBS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician - Manchester (Cheetham Hill)
✨Tip Number 1
Get your tech skills ready! Brush up on your knowledge of operating systems, network security, and troubleshooting techniques. We want to see you shine in those areas during the interview!
✨Tip Number 2
Practice your communication skills! As an IT Technician, you'll be the go-to person for students and staff. Make sure you can explain technical issues in a way that everyone understands. We love a clear communicator!
✨Tip Number 3
Show us your problem-solving skills! Think of examples from your past experiences where you successfully diagnosed and fixed tech issues. We want to hear how you tackled challenges head-on!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in education!
We think you need these skills to ace IT Technician - Manchester (Cheetham Hill)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Technician role. Highlight your hands-on experience with operating systems, troubleshooting, and any relevant certifications like CompTIA Network+ or Security+.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can empower education through technology. Be sure to mention specific examples of how you've provided excellent support in the past.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to troubleshoot and diagnose issues effectively. Share examples of challenges you've faced and how you resolved them, as this will demonstrate your proactive approach to IT support.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at GBS UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around operating systems, network administration, and troubleshooting. Be ready to discuss specific examples of how you've solved IT issues in the past, as this will show your hands-on experience.
✨Showcase Your Communication Skills
As an IT Technician, you'll be the first point of contact for students and staff. Practice explaining complex technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, both in person and over the phone.
✨Understand Their Vision
Familiarise yourself with the institution's vision of 'Changing Lives through Education'. Think about how your role as an IT Technician can contribute to this mission. Be prepared to share your thoughts on how technology can enhance the learning experience.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to troubleshoot a problem on the spot. Practice common IT issues and how you would resolve them. This will help you think on your feet and demonstrate your problem-solving skills during the interview.