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- Tasks: Provide face-to-face IT support and troubleshoot tech issues for students and staff.
- Company: Join a dynamic educational institution committed to changing lives through education.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive work environment.
- Other info: Great career growth opportunities and a culture of mentorship and support.
- Why this job: Make a real impact on education while developing your IT skills in a collaborative setting.
- Qualifications: Knowledge of IT systems, security principles, and hands-on tech support experience required.
The predicted salary is between 13200 - 14750 £ per year.
Department: IT
Location: Birmingham
Type of Contract: Permanent / Part-Time (20 hours)
Salary: £13,200 to £14,750
What We Do: Our IT Team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution.
Our Vision: Changing Lives through Education
The Role: Do you consider yourself a skilled and proactive IT Technician? If so, you've landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption, by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students.
What the Role Involves:
- To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
- Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
- Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
- Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
- Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
About You:
- Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
- Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
- Experience of providing IT Support in person and remotely (by phone, online chat).
- Knowledge of service management systems and ITIL best practice.
- Knowledge of technical management, information analysis and of computer hardware/software systems.
- Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
- Knowledge with implementing, configuring, and testing solutions.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
IT Technician (20 Hours) - Birmingham (Aston) employer: GBS UK
Contact Detail:
GBS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician (20 Hours) - Birmingham (Aston)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your IT projects, troubleshooting successes, and any relevant certifications. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT scenarios. Think about how you would handle specific technical issues or customer service situations. Being ready to demonstrate your problem-solving skills can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace IT Technician (20 Hours) - Birmingham (Aston)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the IT Technician role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting education through technology. Let us know how you can make a difference in our team and for our students.
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled tech issues in the past. We love proactive IT Technicians who can troubleshoot and resolve problems efficiently, so let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at GBS UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around operating systems, network administration, and troubleshooting. Be ready to discuss specific examples of how you've solved IT issues in the past, as this will show your hands-on experience.
✨Showcase Your People Skills
As an IT Technician, you'll be the first point of contact for students and staff. Practice explaining technical concepts in simple terms and think of examples where you've provided excellent customer service. This will highlight your ability to communicate effectively.
✨Understand Their Vision
Familiarise yourself with the institution's vision of 'Changing Lives through Education'. Be prepared to discuss how your role as an IT Technician can contribute to this mission. Showing that you align with their values can set you apart from other candidates.
✨Prepare Questions to Ask
Have a few thoughtful questions ready about the team dynamics, the types of technology you'll be working with, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.