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- Tasks: Provide top-notch IT support to students and staff, ensuring smooth tech operations.
- Company: Join a dynamic educational institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive work environment.
- Other info: Great career growth opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real impact on education while developing your IT skills in a collaborative setting.
- Qualifications: Knowledge of IT systems, troubleshooting, and a passion for helping others.
The predicted salary is between 13200 - 14750 £ per year.
Department: IT
Location: Birmingham
Type of Contract: Permanent / Part-Time (20 hours)
Salary: £13,200 to £14,750
What We Do: Our IT Team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution.
Our Vision: Changing Lives through Education
The Role: Do you consider yourself a skilled and proactive IT Technician? If so, you've landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption, by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students.
What the Role Involves:
- To provide high quality, face to face IT services to students and staff based on one of the GBS campuses.
- Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
- Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
- Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
- Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
- Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
About You:
- Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+).
- Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation.
- Experience of providing IT Support in person and remotely (by phone, online chat).
- Knowledge of service management systems and ITIL best practice.
- Knowledge of technical management, information analysis and of computer hardware/software systems.
- Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring.
- Knowledge with implementing, configuring, and testing solutions.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
IT Technician (20 Hours) - Birmingham (Hockley) employer: GBS UK
Contact Detail:
GBS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician (20 Hours) - Birmingham (Hockley)
✨Tip Number 1
Get to know the company before your interview! Research their IT team, understand their vision, and think about how you can contribute. This shows you're genuinely interested and ready to make an impact.
✨Tip Number 2
Practice your troubleshooting skills! Be prepared to demonstrate how you would handle common tech issues on the spot. We want to see your problem-solving approach in action!
✨Tip Number 3
Show off your communication skills! As an IT Technician, you'll be the first point of contact for students and staff. Make sure you can explain technical concepts in a way that's easy to understand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your enthusiasm for joining our team directly.
We think you need these skills to ace IT Technician (20 Hours) - Birmingham (Hockley)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Technician role. Highlight your hands-on experience with operating systems, software installation, and troubleshooting, as these are key to impressing us!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can contribute to our mission of empowering education. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing proactive problem solvers who can think on their feet and provide excellent support to students and staff.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly. Don’t miss out!
How to prepare for a job interview at GBS UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around operating systems, network administration, and troubleshooting. Be ready to discuss specific experiences where you've solved IT issues or set up equipment, as this will show your hands-on expertise.
✨Showcase Your People Skills
As an IT Technician, you'll be the first point of contact for students and staff. Practice explaining technical concepts in simple terms and think of examples where you've provided excellent customer service. This will highlight your ability to communicate effectively and support users.
✨Understand Security and Privacy Principles
Familiarise yourself with internet security and data privacy principles, as these are crucial in the role. Be prepared to discuss how you've implemented best practices in previous positions, and demonstrate your commitment to maintaining secure systems.
✨Prepare Questions About the Role
Think of insightful questions to ask during the interview about the IT team's challenges or the tools they use. This shows your genuine interest in the position and helps you understand how you can contribute to their mission of supporting education.