Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help students with their queries and ensure a smooth experience at GBS.
- Company: GBS, a leading higher education provider with a focus on student success.
- Benefits: 25 days leave, flexible benefits, tuition reimbursement, and a supportive work environment.
- Other info: Join a diverse team committed to equality and professional growth.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic setting.
- Qualifications: Degree or equivalent, strong communication skills, and problem-solving abilities.
The predicted salary is between 20000 - 25000 £ per year.
Department: Customer Services
Location: Birmingham
Type of Contract: Permanent / Part-time (30 Hours)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved. This is a 6 days per week role with shift patterns:
- Monday: 3pm – 8pm
- Tuesday: 3pm – 8pm
- Wednesday: 3pm - 8pm
- Thursday: 3pm – 8pm
- Friday: 4pm - 8pm
- Saturday: 9am - 3pm
- Sunday: OFF
This role is not eligible for visa sponsorship!
What the role involves:
- Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
- Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
- Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
- Respond with speed and accuracy to email, phone, and in-person enquiries.
- Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.
About You:
- Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
- Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
- Strong written communication abilities, including a professional and inclusive telephone manner.
- Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
- Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
- Strong organisational and administrative skills, contributing to smooth and efficient operations.
- Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
- Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
- Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Customer Service Officer - Birmingham (Hockley) employer: GBS UK
Contact Detail:
GBS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer - Birmingham (Hockley)
✨Tip Number 1
Get to know the company inside out! Research GBS, its values, and the services it offers. This way, when you get that interview, you can show off your knowledge and passion for helping students thrive.
✨Tip Number 2
Practice your communication skills! As a Customer Service Officer, you'll need to engage with students from diverse backgrounds. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events related to GBS. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the GBS team and ready to make a difference in students' lives.
We think you need these skills to ace Customer Service Officer - Birmingham (Hockley)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Officer role. Highlight your relevant experience and skills that match what we're looking for, especially in customer service and communication.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved issues in the past. We want to see your ability to analyse problems and implement effective solutions, so don't hold back on those success stories!
Be Professional Yet Personable: While we appreciate professionalism, we also value a friendly approach. Use a warm tone in your writing to reflect your interpersonal skills, as this is key in engaging with our diverse student body.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us quickly and securely, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at GBS UK
✨Know the Company Inside Out
Before your interview, take some time to research GBS and its mission of 'Changing Lives through Education'. Familiarise yourself with their courses and values, as this will help you align your answers with what they stand for.
✨Showcase Your Communication Skills
As a Customer Service Officer, strong communication is key. Prepare examples that demonstrate your exceptional interpersonal skills and how you've effectively engaged with diverse individuals in the past.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues. Be ready to discuss your approach to problem-solving, especially in high-pressure situations, as this role requires quick and effective resolutions.
✨Highlight Your Organisational Skills
Given the need to manage competing demands, be prepared to talk about how you prioritise tasks. Share examples of how you've maintained meticulous attention to detail in previous roles, ensuring accuracy and quality in your work.