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For Companies At a Glance
- Tasks: Support students with their finance applications and provide top-notch customer service.
- Company: Join a dynamic educational institution dedicated to student success.
- Benefits: Flexible part-time hours, competitive pay, and a supportive work environment.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Experience in finance or customer service, strong communication skills required.
- Other info: Opportunity for growth and collaboration with various teams.
Overview
The Finance Support Officer reports to the Finance Support Supervisor and is responsible for supporting students with their Student Finance applications during the admissions and enrolment processes. You will need to ensure students have regular access to support and enquiries are responded to within the agreed SLAs. You will need to ensure the relevant records and systems are updated accurately and timely and will be providing high quality customer service delivery throughout the student life cycle.
Responsibilities
- Support students and assist with their student finance application before, during and after enrolment by providing prompt and accurate advice to their enquiries.
- Assist students in making their applications to Student Finance via online or paper application forms.
- Manage all Student Finance aspects of the admission processes related to undergraduate and postgraduate recruitment.
- Coordinate with the relevant departments to resolve students\\\’ queries and liaise with external partners and stakeholders to resolve student queries.
- Respond to student\\\’s queries via email and SysAid ticketing system.
- Offer advice to students, colleagues and partners in accordance with GBS policies and procedures relating to all aspects of student finance, charging and liability.
- Be competent and proficient to offer advice on current funding regulations and compliance to ensure students are accurately informed of funding implications.
- Provide in person assistance to students at service desks, communicate through various means and channels as required to provide assistance and guidance.
- Attend enrolment sessions and complete relevant financial processes.
- Become proficient in GBS systems and software relevant to the role.
- Liaise and collaborate with all GBS student facing teams to provide a seamless student service.
- Demonstrate a commitment to GBS values and regulations, including equal opportunities policy.
- Demonstrate commitment to GBS\\\’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS\\\’s Environmental Policy.
- Demonstrate commitment to Health and Safety responsibilities to ensure a safe and secure working environment for staff, students, and other visitors to the campus.
Requirements
- Experience working in finance operations or customer service.
- A high degree of computer literacy (particularly Microsoft Office applications).
- Effective time management and planning.
- Ability to work independently and as part of a team.
- Excellent written and verbal communication skills.
- Strong decision making and problem-solving skills.
Desirable skills and experience
- Student experience and working knowledge of HEI sector.
- Degree level qualification.
- HEI finance experience.
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Financial Support Officer (Part Time) employer: GBS UK
Contact Detail:
GBS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Support Officer (Part Time)
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector or student support roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to student finance and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've helped students or resolved queries in previous roles. This will demonstrate your ability to provide high-quality customer service, which is key for this position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Financial Support Officer (Part Time)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Financial Support Officer. We want to see how you can support students effectively, so don’t hold back on showcasing your customer service experience!
Showcase Your Communication Skills: Since you'll be dealing with student queries regularly, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect how you would communicate with students.
Highlight Relevant Experience: If you've worked in finance operations or customer service before, make sure to mention it! We love seeing candidates who have hands-on experience that relates directly to the responsibilities of the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at GBS UK
✨Know Your Stuff
Make sure you brush up on student finance regulations and the specific processes involved in applications. Being able to discuss these confidently will show that you're not just interested in the role, but that you understand it too.
✨Customer Service Focus
Since this role involves a lot of interaction with students, think about examples from your past experience where you've provided excellent customer service. Be ready to share how you handled difficult situations or queries effectively.
✨Tech Savvy
Familiarise yourself with common software used in finance operations, especially Microsoft Office. If you have experience with ticketing systems like SysAid, mention it! This shows you can hit the ground running.
✨Team Player Mindset
This position requires collaboration with various departments. Prepare to discuss how you've worked as part of a team in the past, and be ready to highlight your communication skills and ability to resolve conflicts.