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- Tasks: Help students solve their problems and enhance their experience at GBS.
- Company: GBS, a leading higher education provider with a focus on student success.
- Benefits: 25 days annual leave, flexible benefits, and career development support.
- Other info: Join a diverse team committed to equality and professional growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Degree or equivalent, strong communication skills, and problem-solving abilities.
The predicted salary is between 20000 - 25000 ÂŁ per year.
Department: Customer Services
Location: Leeds
Type of Contract: Permanent / Part-time (24 Hour)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
The Role: The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved.
Shift Pattern:
- Friday: 16:00–20:00
- Saturday: 09:00–19:30
- Sunday: 09:00–19:30
This role is not eligible for visa sponsorship!
What the role involves:
- Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
- Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
- Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
- Respond with speed and accuracy to email, phone, and in-person enquiries.
- Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.
About You:
- Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
- Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
- Strong written communication abilities, including a professional and inclusive telephone manner.
- Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
- Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
- Strong organisational and administrative skills, contributing to smooth and efficient operations.
- Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
- Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
- Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- ÂŁ500 award employee referral scheme
- Discretionary annual performance bonus
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”— Barbara Vargas (Professional Services Employee)
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Customer Service Officer (24 Hour) - Leeds (Headingley) employer: GBS UK
Contact Detail:
GBS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (24 Hour) - Leeds (Headingley)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GBS and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their mission to change lives through education.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves resolving customer issues, think of examples from your past experiences where you've successfully tackled challenges. Be ready to share these during your interview to demonstrate your abilities.
✨Tip Number 3
Show off your communication skills! Whether it's in person or over the phone, make sure you convey your thoughts clearly and confidently. Remember, this role is all about engaging with students, so let your personality shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the GBS team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Officer (24 Hour) - Leeds (Headingley)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Officer role. We want to see how you can contribute to our mission of changing lives through education!
Show Off Your Communication Skills: Since this role requires exceptional written communication, take the time to craft a clear and professional cover letter. We love seeing candidates who can express themselves well and engage effectively with diverse audiences.
Highlight Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We’re looking for those excellent problem-solving skills that will help us provide top-notch support to our students.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at GBS UK
✨Know the Company Inside Out
Before your interview, take some time to research GBS thoroughly. Understand their mission of 'Changing Lives through Education' and be ready to discuss how you can contribute to this vision as a Customer Service Officer.
✨Showcase Your Communication Skills
Since the role requires exceptional interpersonal skills, practice articulating your thoughts clearly. Prepare examples that demonstrate your ability to engage with students from diverse backgrounds and handle enquiries effectively.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues in a customer service setting. Be ready to explain your thought process and the steps you took to ensure a positive outcome for the customer.
✨Highlight Your Organisational Skills
The job involves managing multiple tasks efficiently. Prepare to discuss how you prioritise your workload and ensure accuracy in your administrative tasks, especially under pressure or tight deadlines.