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- Tasks: Support students in their learning journey and enhance their life opportunities.
- Company: GBS, a leading higher education provider with a focus on student success.
- Benefits: Competitive salary, generous leave, flexible benefits, and career development support.
- Why this job: Make a real difference in students' lives while growing your own skills.
- Qualifications: Experience in academic coaching and a Bachelor's degree required.
- Other info: Dynamic environment with excellent mentorship and career growth opportunities.
The predicted salary is between 28000 - 36000 £ per year.
Department: Student Support
Location: London Greenford (On-Site)
Type of Contract: Permanent
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing Lives through Education
Salary: £32,000 Per Annum
The Role: Student Success Tutors (SSTs) provide direct support for assigned students/groups with student meetings, proactive holistic support, & coaching of students. You will also provide indirect support for assigned students/groups via email, phone and tracking of student academic performance with Faculty Manager as required. To collaborate within the faculty and across departments to triage student problems and direct them to specialist services, enabling GBS colleagues to ensure an excellent experience for all students is delivered throughout their learning journey. You will help students through their learning journey and on to enhanced life opportunities, benefiting themselves, their families, communities, and society more broadly.
What the role involves:
- Support students in and outside of the classroom to increase student outcomes (attendance, submission rates, MEQ completion rates and student satisfaction)
- Have excellent working knowledge of GBS policies and procedures and academic regulations/extenuating circumstances for the assigned partnership. For example, knowledge of intercalation/top up opportunities
- Be proactive in identifying and supporting students who may be at risk. This will include, finding students before or after class, calling students, and following up with students once support/initiatives are put in place
- Support students with workload management and life organisational skills.
- Contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back
- Guide and signpost students towards further support as necessary. Follow up a student case with colleagues and the student to ensure relevant support is in place.
About you:
- Experience of working in FE/HE and in academic coaching
- Experience of working in a widening participation environment or experience as a teaching assistant
- Bachelor’s degree
- Effective people, organisational and conflict management skills
- Ability to be flexible to work days, evenings and weekends as required.
Desirable:
- Evidence of performance to the highest standards of professionalism within a student focused service approach
- Excellent communication skills (verbal and written)
- Committed team player and able to work under pressure to tight timelines
- Demonstrate a proactive outlook to work
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”— Barbara Vargas (Professional Services Employee)
Please note: this role is not eligible for sponsorship!
Student Success Tutor - Greenford in Croydon employer: GBS UK
Contact Detail:
GBS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Success Tutor - Greenford in Croydon
✨Tip Number 1
Network like a pro! Reach out to current or former Student Success Tutors on LinkedIn or through your university connections. A friendly chat can give you insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and coaching. Think about real-life examples where you've helped someone overcome challenges – this will show your proactive approach!
✨Tip Number 3
Show your passion for education! During interviews, share why you believe in changing lives through education. Your enthusiasm can set you apart from other candidates who might just focus on qualifications.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the GBS community.
We think you need these skills to ace Student Success Tutor - Greenford in Croydon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Success Tutor role. Highlight your experience in academic coaching and any relevant skills that align with our vision of changing lives through education.
Showcase Your Passion: We want to see your enthusiasm for supporting students! Share specific examples of how you've helped students succeed in the past, whether through tutoring, mentoring, or other forms of support.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at GBS UK
✨Know Your Stuff
Make sure you have a solid understanding of GBS's policies and procedures, especially those related to student support. Familiarise yourself with the academic regulations and how they impact students. This knowledge will show that you're proactive and ready to help students navigate their learning journey.
✨Showcase Your Experience
Be prepared to discuss your previous experience in further or higher education, particularly in academic coaching or as a teaching assistant. Highlight specific examples where you've successfully supported students, managed conflicts, or improved student outcomes. This will demonstrate your capability and fit for the role.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, be sure to listen actively and respond thoughtfully to questions. This will showcase your ability to connect with students and colleagues alike.
✨Be Proactive and Flexible
The role requires a proactive approach to identifying and supporting at-risk students. Share examples of how you've taken initiative in past roles. Also, express your willingness to work flexible hours, as this is essential for meeting students' needs. It shows that you're committed to providing the best support possible.
