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- Tasks: Lead a team to support students and enhance their learning experience.
- Company: Dynamic educational organisation focused on student success.
- Benefits: Generous annual leave, pension scheme, and career development support.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Degree level education or equivalent experience in customer service roles.
- Other info: Inclusive workplace with a strong commitment to diversity and collaboration.
The predicted salary is between 29000 - 36000 £ per year.
Department: Retention
Location: London, Leeds, Manchester or Birmingham (On-site)
Our Vision: Changing lives through education.
Salary: £35,000 - £38,000 Per Annum
What We Do: This is a hands-on, customer-focused leadership role where you will lead and motivate a team of Student Retention Officers dedicated to supporting students to succeed. You’ll oversee day-to-day operations while working collaboratively with your team to proactively identify and remove barriers to learning, ensuring every student feels supported, engaged, and able to progress.
About the Role:
- Ensure strong and effective operational processes are in place, identifying and improving them where necessary
- Coaching and mentoring staff, including supporting their communication style and problem solving ability, including providing support on phone manner
- Be an effective team leader, working to ensure your team deliver on their KPIs
- Be their first point of contact for the operational activities, managing the workload of your team and directing workflow to ensure high levels of operational delivery
- Provide weekly updates on performance, alongside plans to address areas of weakness
- Build strong relationships with faculties and support teams
About you:
- Educated to degree level or equivalent experience in an operational or customer service focused role
- Excellent written and oral communication skills
- Relevant experience and the ability to demonstrate the impact in an operational/customer service focused role
- High levels of computer literacy and proficiency in Excel and an ability to learn quickly
- Experience working with and learning new IT platforms
- The ability to develop and lead high performing teams, and experience managing these teams
- Coaching and mentoring skills
- The ability to demonstrate process mapping or continuous improvement skills
- The ability to generate and analyse reports, coming up with actions plans in order to impact data
What We Offer:
- 25 days annual leave, plus 8 public holidays
- 1 day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Please note: This role is not eligible for sponsorship!
Senior Student Retention Officer in Croydon employer: GBS UK
Contact Detail:
GBS UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Student Retention Officer in Croydon
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in similar roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you align with our mission of changing lives through education, so be ready to share your passion for student success!
✨Tip Number 3
Show off your leadership skills during the interview. Share specific examples of how you've motivated teams or improved processes in previous roles. We love hearing about your coaching and mentoring experiences!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you fresh in our minds. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Senior Student Retention Officer in Croydon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Student Retention Officer role. Highlight your relevant experience in operational or customer service roles, and don’t forget to mention any coaching or mentoring skills you have!
Showcase Your Communication Skills: Since excellent written and oral communication is key for this position, ensure your application reflects this. Use clear, concise language and structure your documents well to demonstrate your ability to communicate effectively.
Highlight Team Leadership Experience: We want to see your experience in leading high-performing teams! Share specific examples of how you've motivated and supported your team in previous roles, especially in achieving KPIs and improving operational processes.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our mission to change lives through education!
How to prepare for a job interview at GBS UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Student Retention Officer inside out. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully coached or mentored others. Highlight how you’ve motivated teams to achieve their KPIs and how you handle challenges within a team setting.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and operational skills. Prepare by thinking of situations where you identified barriers to learning and how you addressed them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Build Rapport
During the interview, aim to build a connection with your interviewers. Show enthusiasm for the role and the company’s mission of changing lives through education. Ask insightful questions about the team dynamics and how they measure success, which demonstrates your interest in contributing positively to the organisation.
