Head of Student Financial Services (Crouch End)

Department: Finance

Location: London, Greenford

Type of Contract: Permanent (On-Site)

Our Vision: Changing lives through education.

Are you a strategic thinker with a passion for financial excellence and student experience? Were looking for a dynamic Head of Fees and Income to lead the charge in managing tuition fees, billing, and income collection across our institution.

In this pivotal role, youll drive financial sustainability, ensure regulatory compliance, and deliver a seamless experience for students and staff alike. Youll work closely with senior leadership, academic departments, and external partners to optimise income streams and support our long-term goals.

What Youll Be Doing

• Leading the strategic development of tuition fee policies and payment plans
• Overseeing student billing, income collection, and debt recovery processes
• Ensuring compliance with UK regulations (CMA, SLC, OfS, etc.)
• Collaborating across departments to enhance the student journey
• Managing a high-performing team with a focus on service excellence
• Providing insights and reports to senior leadership and governing bodies

What Were Looking For

• Proven experience in student finance within higher education or a similar environment
• Strong knowledge of UK tuition fee structures and funding models
• Excellent financial acumen and experience with financial systems and reporting tools. Strong leadership and team management skills. 
• Exceptional communication skills and stakeholder engagement abilities. 
• Demonstrable ability to develop and implement fee policies and procedures aligned with strategic goals. 
• Experience in managing debt recovery processes and improving income collection efficiency. 
• Proficiency in data analysis and income forecasting to support financial planning.
• Knowledge of compliance requirements related to CMA, SLC, OfS, and student finance. Ability to work collaboratively across departments and influence senior stakeholders.

  Desirable

Experience in private higher education
Professional finance qualifications (e.g., ACCA, CIMA)

Your Impact

• Drive accurate income forecasting and reporting
• Improve billing efficiency and debt recovery outcomes
• Enhance student satisfaction through clear, responsive fee management
• Support institutional financial health and strategic planning

What We Offer

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• 500 award employee referral scheme
• Discretionary annual performance bonus

One of my proudest achievements at GBS is being part of the Admissions department\’s growth and improvement. Over the past three years, I\’ve seen the team expand from 30 to 90 employees. Being involved in shaping processes and ensuring admissions are robust and high-quality has been incredibly rewarding. Its exciting to see how much weve accomplished as a team and how far weve come.

Barbara Vargas (Professional Services Employee)