At a Glance
- Tasks: Build strong relationships with students and help them overcome learning barriers.
- Company: Join a dynamic educational institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive work environment.
- Other info: Great opportunities for professional growth and mentorship.
- Why this job: Make a real difference in students' lives while developing your career.
- Qualifications: Degree level education or equivalent experience in customer service roles.
The predicted salary is between 30000 - 30000 £ per year.
Department: Retention
Location: Greenford (On-Site)
Type of Contract: Permanent
Our Vision: Changing Lives through Education
Salary: £30,000 Per Annum
The Role:
You will be responsible for maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them. This is an operational role which requires excellent customer service/communication skills, the ability to build strong relationships with students and colleagues, a high level of passion and care for your students and a proactive, problem-solving mindset.
What the role involves:
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods.
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage.
- Assist with the collection of operational data, and to proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About you:
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills both in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.” — Barbara Vargas (Professional Services Employee)
Please note: this role is not eligible for sponsorship!
Retention Officer (CCCU Greenford) (Clerkenwell) employer: GBS UK
At GBS, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Greenford. Our commitment to employee growth is evident through our comprehensive benefits package, including generous annual leave, tuition reimbursement for career development, and a culture that fosters continuous improvement and collaboration. Join us to make a meaningful impact on students' lives while enjoying a workplace that values your contributions and encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Retention Officer (CCCU Greenford) (Clerkenwell)
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with students and staff. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing common scenarios with a friend. This will help you feel more confident when discussing how you can support students during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about how you can contribute to the team. Think about what challenges the department might face and how you could help tackle them.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It also gives you a chance to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Retention Officer (CCCU Greenford) (Clerkenwell)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for education and helping students shine through. We want to see how much you care about making a difference in their lives!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Use examples that demonstrate your ability to build relationships and solve problems, just like we do at StudySmarter.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the Retention Officer role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at GBS UK
✨Know Your Students
Before the interview, take some time to research the student demographic at CCCU Greenford. Understanding their needs and challenges will help you demonstrate your ability to build strong relationships and support them effectively.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples of how you've successfully communicated with students or colleagues in the past. Be ready to discuss different methods you've used, whether face-to-face, over the phone, or via email.
✨Demonstrate Problem-Solving Mindset
Think of specific instances where you've identified issues and proactively resolved them. Highlight your approach to developing bespoke plans for students and how you’ve adapted to meet their needs in a busy environment.
✨Familiarise Yourself with Policies
Make sure you have a good understanding of the rules and regulations relevant to the faculty. Being able to discuss these confidently will show your commitment to helping students navigate their educational journey and take full advantage of the support available.
