At a Glance
- Tasks: Lead academic administration and enhance the student experience in a dynamic environment.
- Company: Join a forward-thinking institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive workplace culture.
- Other info: Opportunities for professional growth and a commitment to diversity and inclusion.
- Why this job: Make a real impact on students' academic journeys while developing your career.
- Qualifications: Experience in higher education and strong leadership skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
Department: Registry
Location: Leeds, London, Birmingham, Manchester (On-Site)
Type of Contract: Fixed Term (12 Months Contract) / Full Time
Salary: £30,000-£35,000
What We Do: Our Registry department supports every stage of the student journey by managing records, enrolment, assessments, and graduation to ensure a smooth, accurate and high-quality experience for all our students.
Our Vision: Changing Lives through Education
The Role: As a Senior Academic Services Administrator, you will play a vital role in shaping the student experience by leading high-quality academic administration, ensuring smooth academic operations and serving as a key link between faculty, students and institutional success. If you have outstanding organisational skills, strong leadership skills and are passionate about improving higher education services, why don't you join us in creating a memorable academic journey for all our students!
The Senior Academic Services Administrator will provide support to the Associate Registrar (Academic Services) and Academic Services Manager. You will supervise the Academic Services Administrators and take responsibility for various areas of Academic Services.
This role is not eligible for visa sponsorship!
What the Role Involves:
- Responsibility for the supervision of Academic Services Administrators and training new members of staff
- Delegate workload to the Academic Services Administrator to support the overall delivery of Academic Services tasks
- Collation and distribution of information from partner agencies
- Collating and storing highly confidential documentation
- Co-ordinate and support the preparation of Assessment Boards, Exams, Enrolment and other areas of Academic Services
- Ensure all information relating to the information stored onto the Student Management System is accurate
- Daily checking of Power BI reports to ensure the accuracy and quality of data stored within Thesis, highlighting any areas of concern to the Academic Services Leadership Team
- Responsibility for ensuring the accuracy of the curriculum information stored on Thesis and regularly checking the information stored on the student record
- To be involved with the organisation and operation of Awards Ceremonies
- To deal with queries by telephone, letter, e-mail and face to face from academic and professional services colleagues and students in relation to a number of Registry issues
- To undertake other appropriate duties as required by the Associate Registrar (Academic Services) or Academic Services Manager
About You:
- Higher Education experience
- Experience of supervising or managing people
- Ability to manage the workload of your team and yourself
- Customer/student focused approach
- Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail
- Excellent communication skills via email and telephone as well as confident in dealing with all levels of staff
- Excellent attention to detail
- Ability to work well as part of a team
- Ability to work under pressure and to deadlines
- The post holder must be flexible, approachable, and helpful with a strong customer service ethic
- Ability to handle confidential and sensitive information, within the requirements of GDPR
- At peak periods a willingness to work additional hours as necessary to ensure deadlines are met and a willingness to accept travel between university sites and occasional travel off-site.
Desirable:
- Ability to use initiative and judgement to resolve matters
- A can-do attitude with well-developed problem-solving skills.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”— Barbara Vargas (Professional Services Employee)
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Senior Administrator - Academic Services (Fixed Term) (City of Westminster) employer: GBS UK
At GBS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that fosters professional growth and development. With competitive benefits such as 25 days of annual leave, flexible working options, and a commitment to employee wellbeing, our team members thrive in an environment that values their contributions and encourages them to excel. Join us in the heart of the City of Westminster, where you can make a meaningful impact on the student experience while advancing your career in higher education.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Administrator - Academic Services (Fixed Term) (City of Westminster)
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the academic services field. A friendly chat can give you insider info and maybe even a referral. Plus, it shows your genuine interest in the role!
✨Tip Number 2
Prepare for the interview by researching common questions for senior admin roles. Think about how your experience aligns with the job description. We want to see you shine, so practice articulating your achievements and how they relate to improving student experiences.
✨Tip Number 3
Show off your organisational skills during the interview! Bring examples of how you've managed teams or projects in the past. We love seeing candidates who can juggle multiple tasks while keeping everything on track.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It’s a great way to reiterate your enthusiasm for the role and remind them why you’re the perfect fit. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Administrator - Academic Services (Fixed Term) (City of Westminster)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Administrator role. Highlight your relevant experience in higher education and any leadership roles you've held. We want to see how you can contribute to our mission of changing lives through education!
Show Off Your Skills:Don’t hold back on showcasing your organisational and IT skills! Mention your proficiency in MS Office, especially Excel, and any experience with student management systems. We love seeing candidates who are tech-savvy and detail-oriented.
Be Personable:Remember, communication is key! Use a friendly tone in your application and demonstrate your customer-focused approach. We’re looking for someone who can connect with students and staff alike, so let your personality shine through.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at GBS UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Senior Academic Services Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as supervising staff and managing academic records. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Since this role involves supervising other administrators, be prepared to discuss your leadership experience. Think of specific examples where you've successfully managed a team or improved processes. Highlight your ability to delegate effectively and support your colleagues, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle confidential information. Prepare scenarios where you've dealt with sensitive data or resolved conflicts within a team. This will show that you can think on your feet and maintain professionalism under pressure.
✨Demonstrate Your Customer Service Ethic
As the role is student-focused, be ready to discuss how you've provided excellent customer service in previous positions. Share examples of how you've handled queries or complaints, and emphasise your commitment to creating a positive experience for students and staff alike.
